Joanne Solnar

Manage training instructors in CLT, DFW, PHL, and PHX.

Mange Duty Managers in CLT, DFW and PHL

Manage CSA curriculum developers in CLT and PHX

Oversee all CSA (New Hire CSA, BSO, CRO, JetBridge and Transfer Assist) policy and Procedures and curriculum development

Work with American Policy and Procedure Department on existing and upcoming Policies

Work with American Training Department on training curriculums

Schedule all new hire classes, CSA, Ramp, BSO, CRO, JetBridge TTT, Transfer Assist TTT and AdHoc training for stations as needed for all Regional Training locations

Coordinate class schedules with Piedmont and Envoy Hub stations to determine number of seats need on a quarterly basis

Managed Learning Administration team

Developed and maintained New Hire Customer Service curriculums

Developed New Hire Customer Service curriculums

Developed Safety and Compliance Training

Trained new hire and current employees in CSA, Ramp, Safety Compliance, CARE