Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jodi Bentley

Mauldin

Summary

I believe I have sufficient work experience to fill this position. I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I would appreciate the opportunity to show you. I am a quick learner and a hard, honest, and dependable worker. Please review my resume as soon as you can. I look forward to hearing from you! Thank you for your time!

Overview

22
22
years of professional experience
1
1
Certification

Work History

HIM Specialist/Routes

Datavant
03.2015 - 08.2024
  • Responsibilities:
  • HIM Information Specialist
  • Maintained direct relations with physician offices
  • Retrieved medical data for physicians and patients.
  • Followed all company policies and procedures to deliver quality work.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Maintained records for all Prisma offices/hospital
  • On site and Remote Representative
  • Provided professional services and support in a dynamic work environment.
  • Collected, arranged, and input information into database system.
  • Performed software updates, upgrades and data backups.
  • Completed HEDIS Audits
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained and filled Subpoenas/attorney requests
  • Updated yearly HIPPA requirements
  • Maintained HIM requests for Prisma Hospitals
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Secured confidential patient information from unauthorized access.
  • Skills used:
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Customer service skills
  • Computer skills
  • Communication skills
  • Maintaining records
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organizational skills
  • Teamwork
  • Multi-tasking

Hostess/Cashier/Maintenance

Buffalo Wild Wings
06.2014 - 03.2015
  • Responsibilities:
  • I worked two positions with BWW, Maintenance and Hostess.
  • As a Hostess:
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • As Maintenance:
  • Performed routine maintenance on equipment.
  • Managed maintenance of facility and grounds.
  • Performed yard maintenance attending to facility grounds.
  • Performed minor and routine maintenance or repairs.
  • Skills used:
  • Customer Service
  • Problem solving
  • Critical thinking
  • Teamwork
  • Multi-tasking
  • Organization skills


Physician Office Specialist

The Hand Surgery Center
03.2005 - 12.2006
  • Responsibilities:
  • Worked claims/collections and follow-ups
  • Logged claims
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Pre-certified DME for patients
  • Collaborated with customers to resolve disputes.
  • Pre-certified surgeries/procedures
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Responded to customer concerns and questions on daily basis.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Check in and checked out patients
  • Handled account payments and provided information regarding outstanding balances.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Worked directly with occupational therapists, scheduled appointments for them, maintained their records
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Maintained medical records when needed
  • Transitioned office to new office
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Skills Used:
  • Customer service
  • Communication skills
  • Computer skills
  • Problem solving
  • Critical thinking skills
  • Medical Coding/billing
  • Multi-tasking
  • Teamwork

Physican Practice Specialist

Greenville Hospital System-Center For Womens Hospital
01.2003 - 03.2005
  • Responsibilities:
  • Check in and check out patients
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled tests and procedures for patients needing additional or specialized care.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Compliance issues and education
  • Audited batches
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Handled cash and balanced drawers at the end of the night
  • Patient referrals
  • Accomplishments:
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Earned my Certified Professional Coder certification
  • Skills Used:
  • Computer skills
  • Customer service skills
  • Communications skills
  • Teamwork
  • Problem solving/critical thinking
  • Deposit money
  • Medical Coding/billing

Education

Some college - Legal Studies

Greenville Technical College
Greenville, SC
02.2014

Skills

  • Data entry
  • Clinical support
  • HEDIS
  • EMR Systems
  • Medical terminology proficiency
  • Medical Coding
  • Epic
  • ICD-9
  • Auditing
  • CPT Coding
  • Medical Billing
  • Hospital Experience
  • Insurance Verification
  • Anatomy Knowledge
  • Documentation management
  • Clinical documentation
  • Electronic health records management
  • HIPAA compliance
  • Detail-oriented
  • Confidentiality
  • Problem-solving abilities
  • Multitasking Abilities
  • Professionalism
  • Organizational skills

Certification

Medical Coding Certification

Timeline

HIM Specialist/Routes

Datavant
03.2015 - 08.2024

Hostess/Cashier/Maintenance

Buffalo Wild Wings
06.2014 - 03.2015

Physician Office Specialist

The Hand Surgery Center
03.2005 - 12.2006

Physican Practice Specialist

Greenville Hospital System-Center For Womens Hospital
01.2003 - 03.2005

Some college - Legal Studies

Greenville Technical College

Similar Profiles

CREATE PROFILE
Jodi Bentley