Jodi Cardenas
Clover
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Brick and Mortar Coffee & Mercantile
01.2023 - Current
- Led team in daily operations, ensuring efficient service and product quality.
- Developed training programs for new staff, enhancing onboarding experience and retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff in operational procedures, fostering a culture of continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Representative
McAbee Feed and Trucking, Inc.
08.2020 - 11.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Administrative Assistant
Bianchi, Kasavan, & Pope, LLC
12.2016 - 03.2020
- Implemented office organization systems that improved workflow and reduced retrieval time for documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
Nino Real Estate
10.2015 - 12.2016
- Managed scheduling and coordination of client appointments to enhance operational efficiency.
- Assisted in preparing property listings and marketing materials to support sales initiatives.
- Maintained accurate records and documentation for transactions, ensuring compliance with industry regulations.
- Responded promptly to client inquiries, providing exceptional customer service and building positive relationships.
Education
Nursing
Mission College
Santa Clara, CA05-1993
Skills
- Data entry
- Administrative support
- Customer relations
- Relationship building
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Paperwork processing
- Appointment scheduling
- Recordkeeping strengths
Timeline
Assistant Manager
Brick and Mortar Coffee & Mercantile
01.2023 - Current
Customer Service Representative
McAbee Feed and Trucking, Inc.
08.2020 - 11.2022
Administrative Assistant
Bianchi, Kasavan, & Pope, LLC
12.2016 - 03.2020
Administrative Assistant
Nino Real Estate
10.2015 - 12.2016
Nursing
Mission College
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