Jodi Naffah
Dillon
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership at 7-11 Convenience Store. Enhanced customer satisfaction through effective problem-solving and decision-making, while improving cash handling accuracy. Recognized for fostering a positive work environment and implementing cost control measures that reduced discrepancies and boosted repeat business.
Overview
11
11
years of professional experience
Work History
Assistant Manager
7-11 Convenience Store
10.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Receiving Clerk
Lowes Home Improvment
03.2019 - 01.2023
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Utilized forklift to transport pallets of goods to and from warehouse.
Sales Associate
Circle K
03.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Swing Shift Manager
McDonald's
01.2014 - 03.2017
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Associate Of Applied Business - Accounting
Hesser College
Manchester05.1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff supervision
- Workload management
- Employee scheduling
- Customer relationship management (CRM)
- Cost control
Timeline
Assistant Manager
7-11 Convenience Store
10.2023 - 12.2024
Receiving Clerk
Lowes Home Improvment
03.2019 - 01.2023
Sales Associate
Circle K
03.2017 - 03.2019
Swing Shift Manager
McDonald's
01.2014 - 03.2017
Associate Of Applied Business - Accounting
Hesser College
Similar Profiles
Angel ShepardAngel Shepard
Assistant Manager at 7-11 Convenience StoreAssistant Manager at 7-11 Convenience Store
Meet PatelMeet Patel
Senior Sales Associate at 7-11 Convenience Store & Gas StationSenior Sales Associate at 7-11 Convenience Store & Gas Station
STEPHANIE HARRELLSTEPHANIE HARRELL
CASHIER at 7-11 Convenience StoreCASHIER at 7-11 Convenience Store