Jody Chavis
Williston
Summary
Detail-oriented member service representative recognized for exceptional transaction processing. Strong track record in encouraging teams and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Service Representative
SRP Federal Credit Union
Barnwell, SC
03.2021 - Current
- Assisted members with account inquiries, providing accurate information and resolving issues efficiently.
- Processed loan applications, ensuring compliance with credit union policies and regulations.
- Educated members on various financial products, enhancing their understanding of services offered.
- Managed member transactions accurately, maintaining high levels of service quality throughout interactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Trained new staff on operational procedures, promoting consistency in service delivery and support systems.
Teller
SRP Federal Credit Union
Barnwell, SC
03.2021 - 01.2023
- Processed member transactions efficiently and accurately, ensuring compliance with credit union policies.
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Managed cash drawer operations, maintaining accuracy in daily reconciliation processes.
- Educated members on credit union products and services to promote financial literacy and engagement.
- Trained new tellers on operational procedures and best practices for customer service excellence.
- Collaborated with team members to achieve branch goals, fostering a supportive work environment.
- Educated members on use of banking website and mobile apps.
Assistant Manager
Family Dollar
Williston, SC
06.2020 - 03.2021
- Trained and mentored team members to enhance operational efficiency and customer service skills.
- Managed inventory levels, ensuring timely restocking and minimizing stock discrepancies.
- Implemented loss prevention strategies that reduced shrinkage and improved store security measures.
- Developed and maintained employee schedules, optimizing workforce productivity during peak hours.
- Collaborated with upper management on strategic initiatives aimed at enhancing customer experience and satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Dollar General
Springfield, SC
01.2019 - 06.2020
- Analyzed sales data to identify trends, adjust merchandising strategies, and improve product placement.
- Conducted regular performance evaluations, providing constructive feedback to drive team improvement.
- Led staff meetings to communicate company goals, policies, and updates effectively across the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Cashier Team Lead
Dollar General
Williston, SC
06.2015 - 12.2018
- Supervised cashier operations, ensuring efficient transaction processes and customer satisfaction.
- Trained and mentored new cashiers on register systems and company policies.
- Managed cash handling procedures, maintaining accuracy in cash drawer balances.
- Implemented inventory management strategies to reduce stock discrepancies.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier
IGA
Williston, SC
01.2012 - 06.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new staff on checkout procedures and customer service standards.
Education
No Degree -
Aiken Technical College
Graniteville, SCHigh School Diploma -
Barnwell Highschool
Barnwell, SC06-2015
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Dispute resolution
- Product knowledge
- Complaint handling
- Sales strategy
- Calm and professional under pressure
- Employee coaching
Accomplishments
- Graduated from SRP Federal Credit Unions Leadership Program.
Certification
- Certified Credit Union Financial Counselor Training - 2025
Timeline
Member Service Representative
SRP Federal Credit Union
03.2021 - Current
Teller
SRP Federal Credit Union
03.2021 - 01.2023
Assistant Manager
Family Dollar
06.2020 - 03.2021
Assistant Manager
Dollar General
01.2019 - 06.2020
Cashier Team Lead
Dollar General
06.2015 - 12.2018
Cashier
IGA
01.2012 - 06.2015
No Degree -
Aiken Technical College
High School Diploma -
Barnwell Highschool