Johanna Nusbaum
Rock Hill
Summary
Motivated recent graduate with a background in Customer service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lifeguard
Trident Pools
04.2025 - 08.2025
- Monitored pool areas to ensure visitor safety and adherence to facility rules.
- Responded promptly to emergencies, executing first aid and CPR as required.
- Conducted regular safety inspections of swimming facilities and equipment.
- Educated guests on water safety guidelines and proper pool usage protocols.
Server
Old Town Kitchen and Cocktail
03.2025 - 07.2025
- Delivered exceptional customer service by effectively communicating menu options and daily specials.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery to enhance guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Front Desk Receptionist
Ortho Carolina
10.2024 - 03.2025
- I greeted and assisted patients, managed appointment scheduling, and handled insurance and billing inquiries. I maintained patient confidentiality, resolved concerns calmly and professionally, and ensured smooth communication between patients and medical staff in a fast-paced environment.
Front Desk Receptionist
Aqua Tots
06.2023 - 05.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously. Provided a high level of customer service to all clients.
Lifeguard
Carowinds
03.2023 - 06.2023
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions. Developed strong working relationships with other employees and general public. Conducted pool opening and closing duties.
Barista
Suave Coffee
01.2021 - 02.2023
- Operated cash registers and handled cash and card transactions. Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays. Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Education
Bachelors - Criminal Justice
Winthrop University
Rock Hill01.2027
Associates - Criminal Justice
York Technical College
Rock Hill05.2025
Skills
- Problem-Solving
- Effective Communication
- Superior customer service
- Multitasking Abilities
- Lifeguard certification
- Customer Assistance
- Leadership qualities
Certification
- Red Cross Lifeguard Certification
- CPR Certification
- NSLS Certification
- PTK Honors
Timeline
Lifeguard
Trident Pools
04.2025 - 08.2025
Server
Old Town Kitchen and Cocktail
03.2025 - 07.2025
Front Desk Receptionist
Ortho Carolina
10.2024 - 03.2025
Front Desk Receptionist
Aqua Tots
06.2023 - 05.2024
Lifeguard
Carowinds
03.2023 - 06.2023
Barista
Suave Coffee
01.2021 - 02.2023
Bachelors - Criminal Justice
Winthrop University
Associates - Criminal Justice
York Technical College