John Cabrera
York
Summary
Dynamic leader with extensive retail operations, strategic sale and marketing planning including P&L responsibility for stores exceeding $65 million in annual revenue. Excel in strong leadership skills as well as attracting and acquiring talent leading to high-performing teams in a diverse environment. Driven to develop and implement service strategies to streamline process and tailor to customer satisfaction and loyalty. Recognized for exceeding organizational goals including customer service metrics, top tier sales and team development success.
Overview
7
7
years of professional experience
Work History
Operation Coach Manager
Walmart
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Personal Banker
Wells Fargo
06.2024 - 12.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Researched customer inquiries and reported findings in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Merchandising Assistant Store Manager
Lowe's
05.2022 - 04.2024
- Supervised and conducted evaluations with over 75+ staff members to ensure goals were met while enabling skill improvement to attain advancement
- Applied performance data to analyze operations, inventory and staff
- Reviewed sales and gross profit reports to determine options for increasing market sales by 20% according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Resolved customer complains quickly and effectively while maintaining high level of professionalism.
- Analyzed customer feedback to determine areas of improvement in store operations.
- Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
Store Manager
CVS Pharmacy
06.2019 - 11.2023
- Leveraged new sales strategies to increase store revenue by 15% in average transaction value
- Trained and led a team of 15+ staff members, including hiring, training to increase productivity and efficiency in the store
- Trained staff on proper cash handling procedures and end of day reconciliation of register funds
- Monitored store operations to ensure 100% compliance with safety regulations, company policies, and legal requirements
- Maintained effective inventory management system to maximize sales and reduce costs
- Evaluated customer feedback to implement changes to increase customer satisfaction and service.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
Shift Supervisor
CVS
09.2017 - 05.2019
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC01-2014
Central Piedmont Community College
Charlotte, NCSkills
- Sales Growth
- Cost Reduction
- Retail Operations
- Inventory Management
- Staff Management
- Succession Planning
- Goals and Performance
- Product and Service Sales
- Business Development and Planning
- Human Resource Policies
Education and Training
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Timeline
Operation Coach Manager
Walmart
01.2025 - Current
Personal Banker
Wells Fargo
06.2024 - 12.2024
Merchandising Assistant Store Manager
Lowe's
05.2022 - 04.2024
Store Manager
CVS Pharmacy
06.2019 - 11.2023
Shift Supervisor
CVS
09.2017 - 05.2019
High School Diploma -
South Mecklenburg High School
Central Piedmont Community College
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