John Coates
Charleston
Summary
Dynamic and customer-focused professional with exceptional communication skills and a proven track record in the service industry. Adept at complaint resolution and fostering relationships, I excel in delivering outstanding service while managing tasks efficiently. My attention to detail and teamwork ensure a seamless experience for customers and colleagues alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Condado Tacos
09.2025 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Collared Greens
04.2024 - 09.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed sale tent on King Street during busy Second Sunday events.
Yard Specialist
Tri County Lumber and Hardware
05.2022 - 08.2023
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Assisted customers with loading materials and navigating the yard.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Drove equipment from one site to another to deliver tools and complete jobs.
Education
Bachelor of Arts - Business Administration
College of Charleston
Charleston, South Carolina, SC05-2025
High School Diploma -
Wyoming Seminary College Preparatory School
Kingston, PA05-2021
Skills
- Complaint resolution
- Communication
- Exceptional customer service
- Attention to detail
- Team member support
- Task prioritization
- Time management
Certification
- Microsoft Excel Certified through Certiport
Languages
French
Limited Working
Timeline
Server
Condado Tacos
09.2025 - Current
Sales Associate
Collared Greens
04.2024 - 09.2025
Yard Specialist
Tri County Lumber and Hardware
05.2022 - 08.2023
Bachelor of Arts - Business Administration
College of Charleston
High School Diploma -
Wyoming Seminary College Preparatory School