Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
John Frady
Liberty
Work Preference
Summary
Detail-oriented professional with expertise in content creation and communication. Proven experience in developing customized educational resources and SEO content that enhances online visibility. Committed to leveraging skills to improve customer engagement.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Office Manager
Alex Warren State Farm
Easley
08.2018 - Current
- Managed daily operations, ensuring efficient account servicing and timely closeout procedures.
- Marketed and sold home, auto, life, and banking products, contributing to revenue growth.
- Engaged with customers and prospective customers through telephone, email, text, and in-person interactions to provide tailored customer experiences.
Instructional Material Writer (Freelance)
Mometrix
05.2022 - 08.2024
- Developed engaging content for educational resources and study materials, resulting in increased learner engagement.
- Researched topics to ensure accuracy and relevance in all written materials, enhancing the quality of educational content.
- Maintained updated knowledge of industry trends and educational standards for continuous improvement.
- Composed and edited testing materials to align with current educational benchmarks, improving assessment quality.
SEO Content Writer (Freelance)
360 Quote
02.2022 - 04.2023
- Created engaging SEO content for diverse insurance products, enhancing online visibility across digital platforms.
- Worked with marketing teams to align content strategy with business objectives, ensuring cohesive messaging.
- Designed compelling headlines and meta descriptions, increasing click-through rates on key articles.
Branch Manager
Regional Finance
Woodruff
04.2013 - 06.2016
- Implemented customer service strategies that increased client satisfaction and retention.
- Directed daily branch operations and managed staff to achieve optimal efficiency.
- Trained and mentored team members on financial products and compliance standards to enhance service quality.
- Managed branch budget with strict adherence to financial guidelines and policies to maintain operational integrity.
Education
Erskine College
Due West, SCUniversity of South Carolina Upstate
Spartanburg, SCSkills
- Office administration
- Customer relationship management
- Process improvement
- Training and coaching
- Proposal writing
- SEO optimization
- Effective communication
Certification
- Property & Casualty
- Life & Health
Accomplishments
- San Francisco Writers Conference - Finalist
- Southeastern Writers Contest - 1st Place
Timeline
Instructional Material Writer (Freelance)
Mometrix
05.2022 - 08.2024
SEO Content Writer (Freelance)
360 Quote
02.2022 - 04.2023
Office Manager
Alex Warren State Farm
08.2018 - Current
Branch Manager
Regional Finance
04.2013 - 06.2016
Erskine College
University of South Carolina Upstate