Desired Job Title
Geek Squad Consultation AgentIT TechnicianInstall TechnicianDelivery DriverDelivery DriverWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Fort Mill, SC
Open to relocation: Yes
Open To Work
John Gwinn
Fort Mill
Work Preference
Summary
With over a decade of IT expertise, I excel in software troubleshooting and customer service. At Best Buy, I earned multiple accolades for my technical support skills. Proficient in system diagnostics and communication, I deliver efficient solutions, enhancing client satisfaction by 30%. Passionate about technology, I drive innovation and exceed expectations.
Overview
8
8
years of professional experience
Work History
Geek Squad Consultation Agent
Best Buy
Charlotte
08.2024 - Current
- I am a Geek Squad CA agent. My responsibilities' range from diagnosing the problem to swapping out the battery and replacing the RAM or hard drive.
- I specialize in software repairs as my job position focus on being able to fix software problems like Microsoft or emails.
- I have worked there for just over a year and have been recognized many times for my accomplishments and hard work at best buy.
IT Technician
Self-Employed
Fort Mill
01.2018 - Current
- I build computer for friends and colleagues.
- I also repair phones and tablets for anyone I can help with fixed incomes or tight budgets.
- I have been repairing and working on technology for over 10 years of my life.
- I live and breathe technology and truly is my passion.
Install Technician
AT&T
Spartanburg
01.2023 - 02.2024
- I was an install Technician for AT&T, which ranged from installing internet to the house to running new telephone lines.
- This job was a great experience and helped jump start my career in an IT field.
- I had to leave this job to moving closer to family as I lost loved ones.
Delivery Driver
Domino's
Lancaster
07.2021 - 01.2022
- I was a delivery driver for dominos.
- This was a experience that thought me more about customer interaction and how to deal with more problems at once.
- I also answered the phone and helped drive thru window.
Delivery Driver
DHL
Charlotte
05.2021 - 07.2021
- This was a job that taught me a lot on the road and in the warehouse.
- I learned how to work with any type of person and be able to move quick and efficiently.
- First we loaded pallets with the boxes off the warehouse belt.
- Then we loaded up our personnel cars and company trucks and delivered.
Home Depot order fulfillment
The Home Depot
Lancaster
11.2020 - 02.2021
- I worked here and enjoyed it greatly.
- This job taught me how to use the fork lift and lift machines while at the company.
- I was able to learn how to work with customers on there specific orders and work with their needs.
- Unfortunately I left for more job experience and to learn new skills.
Education
College Degree - Cyber security
University of South Carolina at Aiken
Aiken, SC01.2026
High school diploma or GED -
Skills
- Manufacturing
- Heavy lifting
- Order Picking
- Equipment repair
- Materials Handling
- Soldering
- Warehouse Management
- MacOS
- LAN
- Organizational skills
- Shipping & Receiving
- Mobile devices
- Pallet Jack
- Computer hardware
- Customer service
- Analysis skills
- IOS
- Operating systems
- Software troubleshooting
- Technical support
- Warehouse Experience
- Computer networking
- Driving
- Windows
- Load & Unload
- Merchandising
- Customer support
- POS
- IT
- Sales
- Computer skills
- Freight Experience
- Retail sales
- Microsoft Excel
- Microsoft Office
- Food Industry
- Delivery Driver Experience
- Android
- Box Truck
- Order Fulfillment
- Time management
- Hand tools
- Warehouse Distribution Experience
- Supply Chain
- Communication skills
- Software repairs
- System installation
- Industry expertise
- Software installation
- Remote support
- System diagnostics
- Software updates
Timeline
Geek Squad Consultation Agent
Best Buy
08.2024 - Current
Install Technician
AT&T
01.2023 - 02.2024
Delivery Driver
Domino's
07.2021 - 01.2022
Delivery Driver
DHL
05.2021 - 07.2021
Home Depot order fulfillment
The Home Depot
11.2020 - 02.2021
IT Technician
Self-Employed
01.2018 - Current
College Degree - Cyber security
University of South Carolina at Aiken
High school diploma or GED -
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer