Summary
Overview
Work History
Education
Skills
Timeline
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John Hackney

Lexington

Summary

Dynamic operations manager with a proven track record, enhancing operational efficiency and customer satisfaction. Skilled in logistics management and team leadership, I implemented training programs that boosted team performance and streamlined processes, resulting in improved project execution and client retention. Committed to delivering exceptional service and fostering strong client relationships.

Overview

33
33
years of professional experience

Work History

Manager of Field Operations

Saluda Hill Landscaping
10.2024 - 07.2025
  • Oversaw daily field operations, ensuring efficient project execution and resource allocation.
  • Implemented training programs to enhance team performance and operational efficiency.
  • Coordinated logistics for landscaping projects, optimizing workflow and minimizing delays.
  • Developed and maintained relationships with clients, enhancing customer satisfaction and retention.
  • Managed equipment inventory, ensuring availability of necessary tools for timely project completion.
  • Analyzed operational processes, identifying areas for improvement to increase productivity.
  • Executed safety protocols to ensure compliance with industry regulations during field operations.
  • Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
  • Boosted customer satisfaction levels by closely monitoring service quality and promptly addressing concerns.

Owner/CEO

4 Seasons Grounds Management
12.2010 - 06.2024
  • Developed and implemented efficient landscaping strategies to enhance customer satisfaction.
  • Managed operational budgets, ensuring cost-effective resource allocation and service delivery.
  • Oversaw team training programs, fostering skill development and improving service quality.
  • Established strong client relationships through effective communication and tailored service solutions.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sr Account Manager

GroundsMasters / The Brickman Group
01.1993 - 12.2010
  • Cultivated strong client relationships to enhance account retention and satisfaction.
  • Developed strategic account plans aligning with client objectives and company goals.
  • Led cross-functional teams to deliver tailored solutions, driving project success and timely delivery.
  • Analyzed market trends and client feedback to identify growth opportunities within existing accounts.
  • Conducted regular performance reviews with clients, ensuring alignment on expectations and deliverables.
  • Negotiated contract terms with clients, optimizing value while maintaining profitability for the organization.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.

Education

Irmo High School
Irmo, SC
05.1989

Skills

  • Operations management
  • Asset management
  • Workforce planning
  • Operational efficiency
  • Team building
  • Team supervision
  • Schedule coordination
  • Workflow planning
  • Logistics management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Adaptability and flexibility
  • Decision-making
  • Customer service management
  • Effective leader
  • Customer relations
  • Employee motivation
  • Self motivation
  • Conflict resolution
  • Professionalism

Timeline

Manager of Field Operations

Saluda Hill Landscaping
10.2024 - 07.2025

Owner/CEO

4 Seasons Grounds Management
12.2010 - 06.2024

Sr Account Manager

GroundsMasters / The Brickman Group
01.1993 - 12.2010

Irmo High School

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John Hackney