John Jefferson
Ninety Six
Summary
Dynamic and results-oriented professional with extensive experience at Forklift Parts Supply, excelling in parts identification and customer service. Leveraged research skills and QuickBooks proficiency to enhance order fulfillment processes, achieving high customer satisfaction. Demonstrated ability to lead and train teams, significantly improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Parts Specialist
Forklift Parts Supply
GREENWOOD
10.2010 - 02.2025
- Conducted research based on the customer's application to provide the correct parts for their specific machine. Searched through multiple vendors to ensure the best price, quality, and lead time of the parts needed.
- Provided customers with technical advice regarding parts information and availability.
- Created purchase orders, sales orders, and invoices to record the transaction.
- Answered inquiries, resolved problems and finalized parts sales.
- Processed returns, exchanges, and refunds in a timely manner.
- Used POS systems to receive payment or obtain credit authorization.
- Coordinated shipping arrangements for outbound orders and core returns, as needed.
- Reviewed catalogs and computer databases to search for and locate the correct parts for customer applications according to make, model, and year.
- Received customer orders and placed them into the system for processing.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Received check payments into the accounting program and made deposits.
- Executed administrative responsibilities including financial reconciliations and invoice distribution.
Line Cook
Mill House Brick Oven Pizza
GREENWOOD
03.2009 - 10.2010
- Prepared and baked pizzas in a traditional brick oven.
- Trained new team members on proper meat and vegetable preparation techniques.
- Replenished food items from inventory and rotated ingredients.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Apprentice Electrician
Nuts and Volts llc
GREENWOOD
05.2008 - 03.2009
- Installed new electrical enclosures for commercial and residential applications.
- Engaged with clients on-site to fulfill their requirements and meet expectations.
Engine Rebuilder
Forklift Parts Supply
GREENWOOD
05.2007 - 05.2008
- Disassembled engines that are used in industrial applications.
- Cleaned, repaired, and refurbished the parts and components of the engines in preparation for getting rebuilt.
- Separated, labeled, and organized engines and components once disassembled and cleaned.
- Assisted in the rebuilding process.
- Packaged engines securely in crates for shipping.
Education
Some College (No Degree) -
Lander University
Greenwood, SCSkills
- Sales support
- Parts identification
- Email communication
- Verbal and written communication
- Proficient in Quickbooks
- Account updating
- Customer service
- Order fulfillment
- Parts recommendation
- Forklift operation
- Purchasing oversight
- Research Skills
- Accounting
Timeline
Parts Specialist
Forklift Parts Supply
10.2010 - 02.2025
Line Cook
Mill House Brick Oven Pizza
03.2009 - 10.2010
Apprentice Electrician
Nuts and Volts llc
05.2008 - 03.2009
Engine Rebuilder
Forklift Parts Supply
05.2007 - 05.2008
Some College (No Degree) -
Lander University
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