John McFadyen

• Handled equipment, chemicals, and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Emptied trashcans and transported waste to collection areas.

• Managed 40 to 60 incoming calls daily, resolving inquiries from advisors, clients, and firm members.
• Delivered exceptional customer service via phone and email communications to financial advisors.
• Researched complex inquiries, establishing clear expectations for timely resolutions.
• Assumed ownership of inquiries, ensuring prompt and effective issue resolution.
• Collaborated with internal departments to enhance processes and expedite inquiry handling.
• Conveyed operational and financial industry policies to ensure compliance and understanding.

• Assisted customers by addressing inquiries and managing telephone requests efficiently.
• Answered over 150 calls daily, ensuring prompt responses to customer needs.
• Operated switchboard to facilitate seamless communication.
• Conducted security announcements to maintain safety and awareness.
• Dispatched emergency services based on situational requirements.
• Trained and mentored junior employees in proper procedures and performance standards.

• Dispatched emergency services according to situational requirements.

• Conducted security announcements to ensure safety protocols were communicated.

• Assisted effectively in high call volume environment, managing over 60 calls daily.

• Trained and mentored Junior Specialists on company policies and procedures.

• Conduct security announcements

• Effectively assist in high call volume environment (60+ calls/day)

• Trained and mentored Junior Specialist – company policy, performance, and procedure

• Maintained current knowledge of sales and promotions to drive engagement.

• Lead a team of amazing employees.

• Championed company culture, mentoring new sales associates for success.

• Acted as store inventory and order point of contact for efficient operations.

• Delivered exceptional customer service, enhancing satisfaction and loyalty.

• Ensured compliance with all standards to mitigate risk.

• Served as resolution ambassador, addressing concerns for customers and employees alike.