John Owens
Mountville
Summary
Dynamic leader with a proven track record at Brokers Who Care, LLC, enhancing agent performance and driving revenue growth. Excelled in organizational leadership and excellent communication, fostering strong client relationships and team collaboration. Achieved significant improvements in professional growth and customer service standards through innovative strategies and a focus on achievements.
Experienced with leading organizational initiatives and driving strategic goals. Utilizes strong leadership and decision-making skills to enhance operational efficiency and implement effective policies. Track record of fostering team collaboration and achieving high standards of performance.
Overview
27
27
years of professional experience
Work History
Principal Officer
Brokers Who Care, LLC
05.2018 - Current
- Evaluated agents performance rigorously to identify areas for improvement and provide targeted feedback for professional growth.
- Maintained relationship with customers to determine insurance needs.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Insurance Agent
C&K Benefits
03.2015 - 05.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Insurance Agent
Aflac
04.2010 - 03.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Call Center Supervisor
Park Seed Company
08.2008 - 04.2010
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Championed a customer-centric approach within the call center, fostering a culture that prioritized empathetic communication and efficient problem resolution.
Vocational Rehabilitation Counselor
South Carolina Vocational Rehabilitation Department
01.2005 - 08.2008
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Implemented evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Conducted labor market research to better inform clients of potential career opportunities.
- Collaborated with interdisciplinary teams for comprehensive client support and improved outcomes.
- Supported clients during both pre-employment preparation and post-placement adjustment periods for long-term success in the workforce.
Social Worker
South Carolina Department Of Social Services
08.1998 - 12.2004
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
Music Teacher
Chesterfield County Schools
08.1997 - 07.1998
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
- Improved student musicianship by incorporating a variety of teaching methods and techniques.
Education
Masters of Music Education - Music Education
University of South Carolina
Columbia, SC12-1996
Bachelor's of Music Education - Music Education
Lander University
Greenwood, SC12-1995
Skills
- Organizational leadership
- Staff development
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Active listening
Accomplishments
- Supervised team of 20 staff members.
Timeline
Principal Officer
Brokers Who Care, LLC
05.2018 - Current
Insurance Agent
C&K Benefits
03.2015 - 05.2018
Insurance Agent
Aflac
04.2010 - 03.2015
Customer Service Call Center Supervisor
Park Seed Company
08.2008 - 04.2010
Vocational Rehabilitation Counselor
South Carolina Vocational Rehabilitation Department
01.2005 - 08.2008
Social Worker
South Carolina Department Of Social Services
08.1998 - 12.2004
Music Teacher
Chesterfield County Schools
08.1997 - 07.1998
Masters of Music Education - Music Education
University of South Carolina
Bachelor's of Music Education - Music Education
Lander University
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