John Owens
Warehousing Account Representative
Charleston
Summary
- Dynamic logistics professional with a proven track record at Total Quality Logistics Inc., excelling in sales and customer service.
- Expert in supply chain management and order fulfillment, and fostering strong client and vendor relationships while driving retention and service expansion.
- Skilled in contract negotiations, and delivering tailored solutions that enhance operational efficiency and profitability.
- Exited TQL one of the most tenured Account Reps in the company, and was consistently Top 5 in Department Revenue generated per week/year.
- Was on pace to generate well over $1M in revenue in 2025, and have never generated less than $500k in revenue in a Full Calendar Year.
Overview
3
3
years of professional experience
Work History
Warehousing Account Representative
Total Quality Logistics Inc.
08.2022 - 04.2025
- Closed and managed a constantly growing portfolio of accounts by facilitating 3PL Warehouse solutions to clients.
- Acted as the primary point of contact between warehouse operations teams and clients, to address inquiries, resolve issues, and coordinate order fulfillment
- Collaborated with both internal and external logistics teams to streamline inventory management, and improve order efficiency.
- Coordinated incoming and outgoing shipments, ensuring compliance with customer-specific requirements and industry regulations.
- Developed strong relationships with clients, resulting in increased customer retention and expansion of services across multiple warehouse locations and logistics modes.
- Led contract negotiations, pricing discussions, and service-level agreements in alignment with company policies and customer expectations, while also ensuring the satisfaction of my ever growing 3PL Warehouse Network.
Logistics Account Executive
Total Quality Logistics Inc.
05.2022 - 08.2022
- Maintained a portfolio of key client accounts, providing customized logistics solutions across FTL, LTL, intermodal, and expedited freight services
- Prospected and secured new business through cold calling, networking, market research, and lead generating
- Acted as the primary point of contact between clients and carriers, coordinating end-to-end shipping operations to ensure timely and cost-effective deliveries for the clients while still securing maximum profit
- Resolved freight issues and service disruptions proactively while maintaining high levels of customer satisfaction when issues did arise
- Collaborated with our operations teams to ensure accurate billing, load tracking, and compliance with DOT regulations on every load booked
Education
Bachelor of Science - Business Administration And Management
College of Charleston
Charleston, SC05-2020
Skills
- Sales
- Brokering
- Inventory Tracking & Management
- Supply Chain Management
- Order Fulfillment
- Customer Service
- High Ticket Closing
- Project Management
- Financial Accounting
- Lead Generating
- Leadership
Timeline
Warehousing Account Representative
Total Quality Logistics Inc.
08.2022 - 04.2025
Logistics Account Executive
Total Quality Logistics Inc.
05.2022 - 08.2022
Bachelor of Science - Business Administration And Management
College of Charleston
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