Summary
Overview
Work History
Education
Skills
Timeline
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John Smith

Cayce

Summary

Area Manager with a proven track record at Piggy Park BBQ, excelling in staff management and operations. Transformed underperforming teams into high-performing units, driving profitability and enhancing customer satisfaction. Skilled in relationship building and implementing cost-saving measures, fostering a culture of continuous improvement and employee development.

Overview

26
26
years of professional experience

Work History

Area Manager

Piggy Park BBQ
02.2017 - 07.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

General Manager

McDonald's Restaurant Valdez Industries
02.2007 - 12.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Pope Davis Tire
01.2000 - 12.2006
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

MBA - Business Administration Strategic Management

Liberty University
Lynchburg, VA
05-2024

Bachelor of Science - Business Administration Strategic Management

Liberty University
Lynchburg, VA
05-2021

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Operations
  • Staff training
  • Controlling costs
  • Customer relationship management
  • Staff development
  • Staff scheduling
  • Supply chain management
  • Recruitment and hiring

Timeline

Area Manager

Piggy Park BBQ
02.2017 - 07.2025

General Manager

McDonald's Restaurant Valdez Industries
02.2007 - 12.2016

General Manager

Pope Davis Tire
01.2000 - 12.2006

MBA - Business Administration Strategic Management

Liberty University

Bachelor of Science - Business Administration Strategic Management

Liberty University

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John Smith