John Tolin
Clover
Summary
Dynamic Quality Control Manager with a proven track record at ServPro of Northwest Charlotte, enhancing customer satisfaction through rigorous quality processes and effective employee supervision. Skilled in project management and problem-solving, I consistently deliver results by fostering a culture of continuous improvement and ensuring compliance with industry standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Control Manager and Large Loss Manager
ServPro of Northwest Charlotte and Richland County
10.2015 - 10.2025
- Responsible for Quality Control of all mitigation and restoration operations for 22 ServPro franchises in northwest Charlotte, NC and Richland County, SC areas.
- As Large Loss Manager, led mitigation projects for all losses valued at $500,000 or higher. Responsibilities included supervising and directing all employees and temporary labor personnel; coordinating sub-contractors and vendors; managing equipment and supplies; and liaising with property managers, homeowners, and insurance adjusters throughout each project.
- Conducted regular project inspections to ensure production within defined timeline and adherence to industry standards and regulations.
- Trained and mentored staff on quality protocols, fostering a culture of continuous improvement.
- Improved customer satisfaction with thorough final project inspections and adherence to strict quality control guidelines.
- Collaborated with cross-functional teams to address quality issues and enhance operational efficiency.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Project Manager
Interstate Restoration
07.2014 - 10.2015
- Managed cleaning, demolition and drying of large commercial property losses including assessing damage; developing and writing scopes; pricing jobs; meeting with property owners, adjusters, and consultants as needed.
- Consulted for insurance companies to oversee drying operations and control costs of other restoration companies.
- Successfully managed multiple projects simultaneously in natural disasters and catastrophe situations by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the project.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Project Manager
Regency DKI
09.2013 - 06.2014
- Managed cleaning, demolition and drying of commercial and residential property losses.
- Responsible for scheduling and coordinating technicians and labor crews.
- Updated and maintained internal job assignment and tracking program, Insite.
- Responsible for quality control for all losses.
Project Manager
EDS Disaster Services
05.2000 - 08.2013
- Managed cleanup, demolition and drying of large commercial property losses such as fire, smoke and water damage.
- Handled jobs up to several million dollars for a variety of companies including manufacturing, retail and property management occupancies, as well as some residential properties.
- Job responsibilities included assessing damage; developing and writing scopes; pricing jobs; meeting with owners, adjusters and consultants as needed.
- Retained and manage subcontractors, including coordination of equipment and personnel.
- Managed supervisors and labor crews ranging from 6 to 150 workers.
- Tracked personnel hours, equipment, inventory usage and operational costs on a daily basis.
- Responded to natural disasters and catastrophe situations to manage multiple jobs at a time.
- Consulted for insurance companies to oversee drying operations and control costs of other restoration companies.
Education
Franklin High School
Somerset County, NJSkills
- Customer satisfaction
- Quality processes
- Performance evaluation
- Strong work ethic
- Problem-solving
- Attention to detail
- Reliability
- Self motivation
- Employee supervision
- Project management
Certification
Lance Corporal, United States Marine Corps (1984-1988)
ANSI Certified: Aerial Platform Safety, Forklift Truck Trainer
HAZWOPER Certified
Mold Remediation
Lead Awareness
Asbestos Awareness
Matterport
DocuSketch
Timeline
Quality Control Manager and Large Loss Manager
ServPro of Northwest Charlotte and Richland County
10.2015 - 10.2025
Project Manager
Interstate Restoration
07.2014 - 10.2015
Project Manager
Regency DKI
09.2013 - 06.2014
Project Manager
EDS Disaster Services
05.2000 - 08.2013
Franklin High School