JOHN WARREN-ALBERT

• Oversaw workforce management planning, volume predictions and capacity planning.
• Built strong relationships with key clients through consistent engagement, collaboration, and transparent communication practices.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Developed systems and procedures to improve operational quality and team efficiency.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Joined Walden Security as a Lead Officer in February of 2020 and was quickly promoted to Site and Field Supervisor by July of 2020.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Conducted regular patrols of key areas to spot and control security concerns.
• Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
• Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

• Freelance Writing - wrote novels, children’s books, screenplays, TV pilots and multiple
  article length pieces
• Investigative Journalism - work in investigative journalism showcased in the New York Times, Rolling Stone Magazine, BBC, Bellingcat and other domestic and international media outlets
• Video Production - attended Asheville School of Film and worked on multiple film projects

Intelligence Cell Chief, Rifleman, Clerk, Fire Warden and Facilities Manager. Medically Retired in November 2014.

● Took responsibility for leading an intelligence cell of eight Marines covering an operational area of 200 square kilometers containing a population of more than
12,000 local nationals.
● Identified mission oriented tasks designated by management and adapted work to create solutions resulting in intelligence work supporting many productive outcomes
● Awarded the Combat Action Ribbon for leading a multinational team of U.S. Marines
and Afghan soldiers in combat in 2010.
● Participated in 16 named operations and more than 100 combat patrols during Operation Enduring Freedom in Afghanistan during 2010, 2011 and 2012.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Improved sales performance by creating eye-catching product displays that showcased available building materials.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.