JOHNACA W. DUNLAP
Spartanburg,SC
Summary
Overview
26
26
years of professional experience
Work History
IT Specialist II
University of South Carolina
01.2002 - Current
- Performs technical services in the day-to-day operation of the Library's computer lab, public use reference computers, staff and faculty computers and all attending peripherals (over IOQ
- Computers)
- Assists in providing guidance to users in specific computer applications, problems solving, training, information-technology planning and computer hardware and software use
- Assists in training library faculty, staff and assistants in these applications
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured and tested new software and hardware.
Computer Lab Manager
Pine Street Elementary School
08.1998 - 01.2002
- Managed the day-to-day operations of school's computer lab
- Helped students access and use the tutorials
- Assisted in maintaining current software and hardware inventory
- Completed weekly lab usage reports
- Kept record of problems with software and hardware
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices and software to set up work stations for employees
Education
CompTIA Network + (N10) - Information Technology
Simplelearn
Online 01.2020
CompTIA A+ (220-901&902) Certification - Information Technology
Online01.2019
CompTIA Cloud Essentials - Information Technology
Online01.2019
CompTIA Cloud - Information Technology
Online01.2019
Bachelor of Science - Information Management & Systems (Business)
University of South Carolina
Columbia, SC01.1992
Skills
- Microsoft Office
- Removable drives (USE ports)
- Adobe Creative
- Computer
- Hardware
- Laptops
- Software Applications
- Inventory
- Macs
- Photocopiers
- Printers
- HP Scanner
- Virtual Machines
- Supervisory experience
Timeline
IT Specialist II
University of South Carolina
01.2002 - Current
Computer Lab Manager
Pine Street Elementary School
08.1998 - 01.2002
Bachelor of Science - Information Management & Systems (Business)
University of South Carolina
CompTIA Network + (N10) - Information Technology
Simplelearn
CompTIA A+ (220-901&902) Certification - Information Technology
CompTIA Cloud Essentials - Information Technology
CompTIA Cloud - Information Technology
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