Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnasia Williams

Spartanburg

Summary

Offering strong interpersonal skills and commitment to enhancing patient satisfaction in healthcare setting. Delivers solid grasp of medical terminology and administrative processes, coupled with proficiency in managing patient records and scheduling appointments. Ready to use and develop communication and organizational skills in Patient Representative role.

Healthcare professional with proven track record in patient relations. Skilled at managing patient intake, coordinating care, and resolving billing issues. Known for collaborative teamwork and adaptability, ensuring seamless operations during changing circumstances.

Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

UnitedHealthcare
05.2024 - 12.2024
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Patient Transport Aide

MUSC
03.2024 - 08.2024
  • Assisted in the training and onboarding of new Patient Transport Aides, sharing knowledge and best practices to improve team performance.
  • Boosted staff efficiency through clear communication with nursing, radiology, and other departments regarding patient transport status.
  • Maintained open lines of communication with patients'' primary care providers to ensure seamless care transitions between healthcare facilities.
  • Upheld strict confidentiality standards in compliance with HIPAA regulations while handling sensitive patient information during transports.

Customer Service Representative

MUSC
01.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Patient Access Representative

Novant Healthcare
08.2021 - 12.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Education

Health Science

SOUTH DEKALB HIGHSCHOOL
Decatur, GA
05.2020

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Medical insurance
  • Data entry proficiency
  • Document filing
  • Reception management
  • Medical billing
  • System updates

Timeline

Healthcare Customer Service Representative

UnitedHealthcare
05.2024 - 12.2024

Patient Transport Aide

MUSC
03.2024 - 08.2024

Customer Service Representative

MUSC
01.2023 - 03.2024

Patient Access Representative

Novant Healthcare
08.2021 - 12.2022

Health Science

SOUTH DEKALB HIGHSCHOOL
Johnasia Williams