Johnisha Legree
Seabrook
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Office Administrator
Jim Booth
Lady’s island
06.2024 - Current
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Ensured compliance with applicable laws regarding employment practices.
- Organized and maintained filing systems, including electronic databases and records.
- Organized meetings, conferences, travel arrangements and other events as required.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Created PowerPoint presentations for internal use or external clients when required.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Developed strong relationships with clients through excellent customer service skills.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Determined appropriate wage rates based on job duties, experience level.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Created and distributed employee work schedules in accordance with labor laws.
- Implemented strategies to improve efficiency in the scheduling process.
Childcare Provider
A&A Anointed Hands
Saint Helena Island
02.2020 - Current
- Maintained a clean and organized play area.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Planned field trips to local parks, libraries and other educational places.
- Helped develop motor skills through active playtime activities like running, jumping.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Observed children's behavior and development, communicate information with parents.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Guest Service Manager
McDonald's
Lady’s Island
04.2017 - 01.2020
- Identified areas of improvement in order to maximize efficiency of operations.
- Analyzed statistical data regularly to identify trends or opportunities for improvement.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Addressed customer concerns promptly and professionally.
- Provided support with day-to-day operational issues related to guest services.
- Implemented new processes and systems to enhance the overall customer experience.
- Assisted in the recruitment, training and management of Guest Service staff.
- Managed inventory of supplies necessary for providing excellent customer service.
- Resolved conflicts between customers and staff in a timely manner.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Created reports on daily transactions and sales activity for management review.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Monitored reservations to track incoming parties and special events.
Crew Trainer
McDonald's
Lady’s island
07.2016 - 06.2017
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Assisted management in developing strategies to improve customer service standards.
- Monitored employee progress, offering constructive feedback for improvement.
Education
Beaufort High School
Lady’s island , SCSome College (No Degree) - Business Administration
Technical College of The Lowcountry
Port Royal, SCSkills
- Payroll administration
- Microsoft Excel
- Document management
- Event coordination
- Travel arrangements
- Customer service
- Time management
- Data entry
- Meeting organization
- Office inventory management
- Conflict resolution
- Team collaboration
- Written communication
- Problem solving
- Technical support
- Meeting planning
- Verbal communication
- Planning events
- Office administration
- Staff management
- Customer engagement
- Telephone reception
- Administrative support
- Schedule and calendar management
- Scanning and copying
- File organization
- Scheduling appointments
- Supply inventory
- Payroll
- Scheduling
- Word processing
- Booking travel
- Database entry
- Managing office supply inventory
- Document scanning
Timeline
Office Administrator
Jim Booth
06.2024 - Current
Childcare Provider
A&A Anointed Hands
02.2020 - Current
Guest Service Manager
McDonald's
04.2017 - 01.2020
Crew Trainer
McDonald's
07.2016 - 06.2017
Beaufort High School
Some College (No Degree) - Business Administration
Technical College of The Lowcountry