Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHNITA WASHINGTON

Barnwell

Summary

Remote Customer Service Representative with over 6 years of experience in enhancing customer satisfaction and resolving issues effectively. Demonstrates strong problem-solving, communication, and teamwork skills, contributing to increased customer retention and satisfaction rates. Adept at managing high-volume calls, ensuring accurate data entry, and providing exceptional service in a remote setting.

Overview

8
8
years of professional experience

Work History

Billing Representative

Foundever
09.2024 - 12.2024
  • Reviewed and solved account and billing discrepancies.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Worked with multiple departments to check proper billing information.
  • Responded to customer concerns and questions on daily basis.

Customer Service Rep

Walgreens
04.2022 - 05.2024
  • Resolved customer inquiries promptly, enhancing satisfaction and store ratings
  • Implemented processes, reducing wait times and improving service quality
  • Mentored new hires, accelerating their integration and performance
  • Shared best practices, fostering team cohesion and elevating service standards

PCT

Doctors
01.2022 - 12.2022
  • Assisted doctors with patient care, enhancing satisfaction through attentive service and teamwork
  • Streamlined patient intake process, reducing wait times and boosting clinic efficiency
  • Implemented new filing system, improving patient record accuracy and retrieval speed
  • Proposed new patient communication strategy, increasing follow-up rates and health outcomes

Customer Service Representative

01.2020 - 07.2021
  • Resolved customer inquiries efficiently, maintaining high satisfaction rates and team productivity
  • Implemented process improvements, reducing average call handling time and increasing efficiency
  • Fostered positive team dynamics, contributing to improved customer support and service quality

Chat Specialist

01.2019 - 08.2019
  • Handled customer inquiries via chat, resolving issues quickly and boosting client satisfaction
  • Streamlined support processes, achieving faster resolutions and higher satisfaction rates
  • Developed solutions for complex inquiries, reducing repeat issues
  • Documented interactions meticulously, ensuring accurate follow-ups in a multi-tasking environment

CNA

DBHDD
01.2018 - 12.2018
  • Provided compassionate care in high-pressure situations, consistently exceeding performance targets
  • Meticulously maintained patient records and administered medications as CNA at DBHDD
  • Monitored vital signs and reported changes promptly
  • Fostered positive relationships with patients and families at DBHDD
  • Participated in multidisciplinary team meetings to enhance patient care strategies

Dispatcher

06.2017 - 01.2018
  • Streamlined dispatch operations, reducing delivery times and enhancing customer satisfaction
  • Implemented efficient routing strategies, achieving measurable cost savings
  • Fostered strong relationships with drivers and clients, improving communication and teamwork
  • Resolved conflicts promptly, ensuring smooth and uninterrupted operations
  • Introduced new dispatch software, optimizing resource allocation and boosting productivity

Education

tender care training center
07.2018

DIPLOMA -

Cross creek high school
05.2017

Skills

  • Time management
  • Teamwork
  • Attention to detail
  • Communication
  • Organization
  • Adaptability
  • Sales
  • Critical thinking
  • Technical skills
  • Analytical
  • Customer Satisfaction
  • Problem Resolution
  • Data Entry
  • Customer Inquiries
  • Multitasking
  • Active listening
  • Networking
  • Marketing
  • Customer Service
  • Public Speaking
  • Phlebotomy (Expert)
  • Customer relations skills
  • Data entry experience
  • Invoice processing
  • Account monitoring
  • Payment processing
  • Payment collection
  • Medical records management
  • Account management
  • Medical office administration
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Billing systems and software
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Claims processing
  • Relationship building
  • Patient account management
  • Client relationship management
  • Conflict resolution
  • Dispute resolution
  • Payment posting
  • Data research

Timeline

Billing Representative

Foundever
09.2024 - 12.2024

Customer Service Rep

Walgreens
04.2022 - 05.2024

PCT

Doctors
01.2022 - 12.2022

Customer Service Representative

01.2020 - 07.2021

Chat Specialist

01.2019 - 08.2019

CNA

DBHDD
01.2018 - 12.2018

Dispatcher

06.2017 - 01.2018

DIPLOMA -

Cross creek high school

tender care training center

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