John Kent Tanza
Irmo
Summary
Detail-oriented Healthcare BPO professional with a year of experience in insurance eligibility verification. Experienced in verifying patient coverage across multiple insurance carriers and auditing coordinators’ work to ensure accuracy and compliance. Completed Eligibility Verification training under OrthoFi. Strong analytical, organizational, and communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Virtual Staffing Solutions
Real Street, District 16, Ormoc City, 6541 Leyte,
10.2024 - Current
- Verified patient insurance eligibility and benefits with various insurance carriers.
- Reviewed deductibles, coverage limits, and policy details for accuracy.
- Audited coordinators’ work to ensure compliance with quality and documentation standards.
- Coordinated with insurance providers to resolve discrepancies and clarify coverage details.
- Maintained accurate records while meeting productivity and quality targets.
- Followed HIPAA and company compliance guidelines.
Education
Bachelor of Science - Development Communication
Visayas State University
Visca, Baybay City, Leyte08-2024
Skills
- Insurance Eligibility Verification
- Healthcare Account Support
- Quality Auditing
- Insurance Carrier Communication
- Data Accuracy & Documentation
- HIPAA Compliance
- Microsoft Office (Word, Excel, Outlook)
Certification
Completed specialized training on insurance eligibility processes and verification procedures.
Completed the Developmental Roadmap Training.
Timeline
Customer Service Representative
Virtual Staffing Solutions
10.2024 - Current
Bachelor of Science - Development Communication
Visayas State University