JOHNNY BRADEN
Pepsi Bottling Ventures LLC
Conway
16
years of professional experience
Detail-oriented Bulk Customer Representative with a strong record in managing customer accounts, ensuring timely order processing, and delivering exceptional customer service. Committed to enhancing client satisfaction and optimizing inventory management.
Work History
Bulk Customer Representative
9 Years 8 Months- Oversaw inventory management, optimizing stock levels to meet bulk customer demands.
- Managed customer accounts, ensuring timely order processing and accurate billing.
- Collaborated with sales teams to identify customer needs and provide tailored solutions.
- Trained new representatives on company policies and customer service best practices.
- Provided exceptional customer service through regular communication, keeping clients informed about their order status and potential delays.
Presale Account Manager
6 Years- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Mentored junior staff on best practices in account management and customer engagement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
High School Diploma
Skills
Account management
Market analysis
Issue resolution
Time management
Attention to detail
Multitasking
Teamwork
Customer feedback
Empathy and patience
Issue resolution abilities
Timeline
Bulk Customer Representative
Pepsi Bottling Ventures LLC
06.2014 - 02.2024Read More
Presale Account Manager
Pepsi Bottling Ventures LLC
06.2008 - 06.2014Read More
Socastee High School
High School Diploma
Read More