Maurice Johnson Jr
Greenville
Summary
A friendly and empathetic communicator with a passion for helping others. Possesses foundational knowledge in customer service best practices and problem-solving, combined with excellent interpersonal and conflict resolution skills. Dedicated to making positive impact by ensuring customer satisfaction and fostering lasting relationships.
Overview
7
7
years of professional experience
Work History
Service Advocate
Target
06.2018 - Current
- Established personal connections with customers, exceeding customer service expectations
- Generate Sales leads
- Follow communication guidelines, procedures, and policies
- Keep records of customer interactions
- Identify and assess customers' needs to achieve satisfaction
Education
Bachelor of Science - Business Management
Wilmington University
Wilmington, DESkills
- Problem Resolution
- Critical Thinking
- Customer Service
- Guest Services
- Documentation Review
- Active Listening
- Sales
- Time Management
- Complaint handling
- Complex Problem-solving
- Decision-making skills
- Customer service background
Accomplishments
Magna Cum Laude (GPA 3.8)
Timeline
Service Advocate
Target
06.2018 - Current
Bachelor of Science - Business Management
Wilmington University
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