Joi Walker
Orangeburg,SC
Summary
A licensed esthetician that is extremely talented, with impeccable knowledge of the skin and advancement techniques. Has leadership skills, customer service skills, and detailed ingredient knowledge to assist clients towards esthetics excellence. Personal take on the customer experience is profound with outstanding outcomes and relationship building at the forefront. Has a loyal following with impeccable feedback and reviews for the consumers that have been served.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
MUSC Hospital
06.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Customer Service Representative/Pharmacy Technician Trainee
CVS
06.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Caregiver
Home Instead
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Caregiver
EHG LLC
09.2022 - 02.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Southeastern Esthetics Institution
Elign, SC03.2023
High School Diploma -
Gray Collegiate Academy
West Columbia, SC06.2019
Skills
- Skin rejuvenation
- Hair removal
- Chemical peel
- Microdermabrasion
- LED light therapy
- Hydra facial
- Hair removal
- Spray Tanning
- Brow enhancements
- Lash enhancements
- Consultations
- Skin analysis
Timeline
Guest Service Representative
MUSC Hospital
06.2023 - Current
Customer Service Representative/Pharmacy Technician Trainee
CVS
06.2023 - 10.2023
Caregiver
Home Instead
01.2023 - 08.2023
Caregiver
EHG LLC
09.2022 - 02.2023
High School Diploma -
Southeastern Esthetics Institution
High School Diploma -
Gray Collegiate Academy
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