Jomaris Pierre
Orangeburg
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant Manager
Food Lion
05.2024 - Current
Telephone Customer Service Representative
Teleperformance USA
12.2021 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Collaborated with other departments to provide seamless support for customers requiring specialized assistance.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.
- Managed high-stress situations calmly, demonstrating empathy while working towards mutually beneficial resolutions for both the company and the customer.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Store Manager
T-Mobile
06.2022 - 03.2024
- Conduct administrative
- Keep all promotions
- Assist Store Leader in executing initiatives related to sales, service, and customer experience
- Partner with Store
- Manager to observe and coach all employees as needed
Sales Representative/Manager
Cricket Wireless Authorized Dealer
10.2020 - 09.2021
- Promote and recommend prepaid phone plans, cellular phones, and other wireless plans and accessories.
- Cricket regularly hires novice job seekers for sales associate jobs. The entry-level position carries minimal hiring requirements, although working knowledge of cellular phones and wireless service providers may prove helpful in securing employment. Other basic requirements for prospective Cricket Wireless employees include excellent communication skills and the abilities to work in a fast-paced environment and commit to a flexible work schedule.
Education
Technical college - Radiology
Orangeburg Calhoun Technical College
Orangeburg, SC09.2025
Technical college - Emergency Medical Services
Orangeburg Calhoun Technical College
Orangeburg, SC11.2024
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ASA College
Brooklyn, NY04.2019
Skills
- Retail Sales
- Assistant manager experience
- Customer service
- Store Management Experience
- Sales
- Cashiering
- Retail management
- POS
- Microsoft Word
- Shift Management
- Cash handling
- Pricing
- Communication skills
- Complaint resolution
- Payment processing
- Typing speed
- Live chat support
- Appointment scheduling
- Follow-up calls
- Call handling
- Problem-solving skills
- Call center customer service
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Answering questions
- Customer support
Certification
CNA
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Assistant Manager
Food Lion
05.2024 - Current
Assistant Store Manager
T-Mobile
06.2022 - 03.2024
Telephone Customer Service Representative
Teleperformance USA
12.2021 - 04.2024
Sales Representative/Manager
Cricket Wireless Authorized Dealer
10.2020 - 09.2021
Technical college - Radiology
Orangeburg Calhoun Technical College
Technical college - Emergency Medical Services
Orangeburg Calhoun Technical College
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ASA College
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