Jonathan Schueller
Ladson
Summary
Knowledgeable [Desired Position] with proven track record in delivering exceptional customer service in automotive settings. Successfully managed service appointments and provided expert advice on vehicle maintenance and repairs, contributing to high customer satisfaction. Demonstrated proficiency in problem-solving and effective communication with both customers and team members.
Overview
12
12
years of professional experience
Work History
Express Service Advisor
Crews Chevy
North Charleston, SC
08.2020 - Current
- Guided customers through service options, ensuring clarity and satisfaction with recommendations.
- Managed service write-ups, documenting customer concerns accurately for technicians' review.
- Trained new advisors on service procedures and customer engagement techniques to enhance team performance.
Technician
Stokes Kia
Goose Creek, SC
02.2018 - 09.2020
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Collaborated with service advisors to accurately identify customer concerns and recommend solutions.
- Maintained organized work areas, ensuring compliance with safety regulations and company standards.
- Conducted regular inspections to uphold quality control in repairs and maintenance operations.
Used Car Technician
Fred Anderson Toyota
Charleston, SC
05.2020 - 08.2020
- Diagnosed and repaired various used vehicle systems, ensuring optimal performance and safety standards.
- Conducted thorough inspections to identify mechanical issues and recommend necessary repairs or maintenance.
- Mentored junior technicians on diagnostic tools and repair techniques, improving team efficiency and skill levels.
Technician
Starling Chevrolet
Mt. Pleasant, SC
02.2020 - 05.2020
- Diagnosed and repaired various vehicle systems using specialized equipment and diagnostic tools.
- Managed workflow to ensure timely completion of routine maintenance tasks.
- Trained junior technicians on best practices for vehicle repair and safety protocols.
Technician
Baker Cadillac, Buick GMC
Charleston, SC
08.2014 - 08.2018
- Developed training materials aimed at improving technician skills and knowledge retention within the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
GED -
STALL HIGH SCHOOL
Skills
AUTOMOTVE KNOWLEDGE, GREAT CUSTOMER SERVICE
Timeline
Express Service Advisor
Crews Chevy
08.2020 - Current
Used Car Technician
Fred Anderson Toyota
05.2020 - 08.2020
Technician
Starling Chevrolet
02.2020 - 05.2020
Technician
Stokes Kia
02.2018 - 09.2020
Technician
Baker Cadillac, Buick GMC
08.2014 - 08.2018
GED -
STALL HIGH SCHOOL