JONANN MCGEE

• Complete and submit applications, ensuring underwriting approval and regulatory compliance
• Present policy options and benefits to clients, improving understanding and decision-making
• Craft personalized quotes and advise on coverage, maintaining alignment with regulations
• Conduct Zoom sessions to explain policy details, fostering informed client decisions
• Develop customized insurance solutions to meet client needs and enhance satisfaction
• Handle approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
• Built relationships with clients using active listening and issue resolution to provide excellent service

• Analyzed sales data to identify trends, optimizing strategies for improved performance
• Facilitated team training, boosting staff confidence and ensuring consistent service
• Managed customer engagement through events, increasing store traffic and sales
• Cultivated positive team culture, enhancing morale and fostering collaboration
• Processed payroll and schedules
• Coordinated cross-functional meetings, ensuring alignment on store objectives and fostering a unified approach
• Implemented dynamic sales campaigns, achieving noticeable gains in customer engagement and sales volume
• Led daily operational strategies to enhance store performance and customer satisfaction
• Mentored and trained staff on product knowledge and sales techniques to achieve team goals

Reviewed medical records and assigned appropriate codes to diagnoses, treatments, procedures, and services rendered by healthcare providers

• Analyzed patient data for accuracy and completeness of information
• Researched coding guidelines and regulations to ensure accurate coding practices
• Managed DRG reports for the coding and management department for Northern Westchester and Phelps Hospital
• Assigned E&M Level codes for the Emergency Department at Northern Westchester Hospital
• Radiology, Neuropsychology, Physical Therapy, Speech Therapy, Occupational Therapy, Pathology, other miscellaneous lab location coding for both Phelps and Northern Westchester Hospital
• Helped with several medical coding projects
• Assigned ICD-10-CM diagnosis codes as well as CPT procedure codes for billing purposes
• Attended continuing education seminars related to new developments in medical coding field
• Maintained updated knowledge of coding requirements, which included continuing education and certification renewal
• Charged Observation hours for Northern Westchester Hospital
• Maintained a high level of productivity while consistently meeting deadlines for claim submissions
• Enhanced team efficiency with regular training sessions on new coding updates and best practices
• Facilitated smoother interdepartmental communication by serving as liaison between coding team and medical staff

Managed precise medical records, boosting compliance with confidentiality standards

• Leveraged Meditech and 3M for accurate month-end revenue cycle reports
• Reviewed and coded records, achieving high audit accuracy
• Analyzed patient data, enhancing documentation completeness
• Assigned ICD-10-CM and CPT codes, optimizing billing and revenue
• Produced comprehensive month-end reports using Meditech and 3M, ensuring financial consistency and adherence to corporate guidelines
• Coordinated patient information requests, maintaining compliance with HIPAA regulations and hospital policies
• Oversaw medical records audits, identifying discrepancies and implementing corrective actions for improved accuracy
• Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary

• Conducted thorough analysis of patient records for suitability, accuracy, and adherence to health data
• Verified the validity and accuracy of insurance information to guarantee patient coverage
• Efficiently entered procedure / diagnosis codes and patient information into billing software to streamline invoicing and account management
• Applied an understanding of ECW and Transaction Central to submit payments and oversee membership program operations
• Played a vital role in ensuring the seamless operations of all medical membership programs and their corresponding data within Salesforce
• Maintained the accuracy, quality, and integrity of all data within databases and software
• Remained in full transparency with staff by sharing data updates during group meetings
• Assessed marketing performance through the analysis of data from ECW to Salesforce; generated appropriate reports in consisting of updates, information, and suggestions for improvement