Jonas Sparks
SENECA
Summary
Experienced Shift Manager with a proven track record at Chick-Fil-A, Taco Bell, and KFC. Excels in customer relations, working towards a common goal, and problem solving ability. Demonstrates strong decision-making skills while working and leading a team. Recognized for accurate cash handling and creating a reliable, punctual, and loyal work environment. Eager to advance professionally into a new and more challenging position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC
04.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Taco Bell
05.2024 - 05.2025
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Advanced Team Member
Chick-Fil-A Restaurant
04.2021 - 07.2024
- Assisted management in identifying areas for improvement within the team, leading to increased efficiency and overall performance.
- Managed multiple competing priorities while maintaining high levels of accuracy, organization, and professionalism under pressure.
- Supported the onboarding process for new team members, ensuring a seamless integration into the workplace culture and workflow.
Education
Accounting And Finance
Tri-County Technical College
Pendleton, SC05-2026
Skills
- Decision-making
- Handling customer complaints
- Customer service focus
- Employee training
- Accurate money handling
- Punctual and reliable
Accomplishments
- Supervised team of 14 staff members.
- Documented and resolved scheduling issues which led to improved labor results.
- Used Microsoft Excel to create inventory tracking spreadsheets.
Certification
- Professionally certified by Tri-County Technical College in Microsoft Word, Excel, and PowerPoint.
- Scored in the 90th percentile on the Armed Services Vocational Aptitude Battery Test
- Essential Soft skills certified by West-Oak High School on 03/27/2023
- Mastery certified in workforce Math, Reading, and Language by West-Oak High School on 03/27/2023
Timeline
Shift Manager
KFC
04.2025 - Current
Shift Leader
Taco Bell
05.2024 - 05.2025
Advanced Team Member
Chick-Fil-A Restaurant
04.2021 - 07.2024
Accounting And Finance
Tri-County Technical College
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