Jonathan Jones
Goose Creek
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tow Operator
Endless Towing
Hanahan
08.2025 - Current
- Operated tow trucks for vehicle recovery and transportation.
- Assisted customers with roadside emergencies and towing requests.
- Coordinated with dispatch to prioritize towing assignments efficiently.
- Maintained towing equipment and performed routine maintenance checks.
- Documented all tow requests and outcomes accurately for records.
- Reported any mechanical problems with the tow truck immediately upon discovery.
- Provided feedback on best practices related to tow operations procedures.
- Utilized problem solving skills to resolve difficult customer issues promptly.
Workshop Specialist
Volvo Car USA
Ridgeville
02.2024 - 06.2025
- Diagnosed and repaired automotive issues, including engine, transmission, electrical, and suspension systems
- Ordered and managed inventory of automotive parts and supplies, optimizing stock levels and reducing wait times
- Conducted road tests to ensure the quality and safety of completed repairs
- Kept work area clean and organized for efficiency
- Performed quality checks on incoming shipments of auto parts to verify accuracy and condition
Parts Advisor
Crews Subaru
North Charleston
01.2023 - 12.2023
- Familiar with Reynolds & Reynolds and Multipoint systems
- Assisted walk-in customers
- Supported technicians' parts requests
- Handled phone inquiries from auto and body shops
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Resolved customer issues promptly to maintain satisfaction
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
Tow Truck Operator
Twisted Hook
Summerville
05.2021 - 12.2023
- Operated tow truck: Executed efficient towing services, demonstrating proficiency in vehicle handling and adherence to safety protocols.
- Responded to emergencies: Provided prompt assistance during roadside emergencies, showcasing quick decision-making and problem-solving skills.
- Interacted professionally with customers, offering support, and ensuring a positive experience during vehicle recovery.
- Maintained equipment: Conducted regular inspections and maintenance on tow trucks, contributing to reliable and safe operation.
- Adhered to regulations: Followed traffic laws and industry regulations to ensure safe towing practices and compliance with legal standards.
- Timely response: Responded promptly to service calls, emphasizing a commitment to timely and reliable assistance for stranded motorists.
Service Advisor
KwickSilver Wheel Repair Pros
North Charleston
04.2020 - 05.2021
- Managed office operations: Handled administrative tasks, including scheduling appointments, managing customer inquiries, and maintaining organized records.
- Streamlined scheduling processes: Implemented efficient scheduling systems to optimize workflow and ensure timely completion of wheel repair and powder coating projects.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients.
- Organized and maintained records: Developed and maintained a systematic approach to record-keeping, ensuring easy access to important information and improving overall office efficiency.
- Multitasking skills: Successfully balanced various responsibilities, such as managing phone calls, coordinating appointments, and assisting with customer needs, showcasing strong multitasking abilities.
- Collaboration with technicians: Worked closely with the repair and powder coating team to ensure seamless communication between office operations and shop activities.
- Attention to detail: Demonstrated precision in managing details related to scheduling, customer information, and administrative tasks, contributing to the overall success of the business.
- Adaptability: Thrived in a dynamic work environment, adapting to changing priorities and handling unexpected challenges to maintain smooth office operations.
Service Coordinator
Amerit Fleet Solutions
North Charleston
01.2018 - 04.2020
- Coordinated and scheduled all routine and unexpected maintenance for AT&T's fleet of vehicles
- Designed individualized service plans that took into account clients' goals and preferences
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records
UBER Driver
UBER
Charleston
08.2016 - 01.2018
- Answered, scheduled and responded to reservation calls at specific times and locations
- Cleaned and maintained vehicle and assessed vehicle for damage after each night
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Upheld high standards of professionalism and discretion when working with clients
Parts Advisor
Crews Subaru
North Charleston
10.2014 - 07.2016
- Familiar with Reynolds & Reynolds and Multipoint systems
- Assisted walk-in customers
- Supported technicians' parts requests
- Handled phone inquiries from auto and body shops
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Resolved customer issues promptly to maintain satisfaction
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
Technician
Lowcountry Golf Carts
Mount Pleasant
04.2012 - 10.2014
- Delivered golf carts in a timely fashion.
- Performed routine maintenance and emergency golf cart repair.
- Responsible for keeping track of cart keys.
- Obtained customer signatures on all pickup parts and delivery receipts.
Technician
Dish Network
Charleston
06.2009 - 04.2012
- Issues resolution
- Responded in a timely fashion to customer locations for scheduled installations
- Quality assurance controls
- Inspected installation sites to determine best line placement
- Drilled holes when needed and ran lines
- Tested all installed components to insure they were working properly
- Activated new installations on site
- Gave customers brief tutorials on their new equipment
- Responded to DISH repair calls
Education
DIPLOMA -
HANAHAN HIGH SCHOOL
Hanahan, SCSkills
- Sales
- Computer skills
- Communication skills
- Customer service
- Time management
- Inventory management
- Parts ordering
- Customer relationship management
- Effective communication
- Team collaboration
- Vendor relations
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Tow Operator
Endless Towing
08.2025 - Current
Workshop Specialist
Volvo Car USA
02.2024 - 06.2025
Parts Advisor
Crews Subaru
01.2023 - 12.2023
Tow Truck Operator
Twisted Hook
05.2021 - 12.2023
Service Advisor
KwickSilver Wheel Repair Pros
04.2020 - 05.2021
Service Coordinator
Amerit Fleet Solutions
01.2018 - 04.2020
UBER Driver
UBER
08.2016 - 01.2018
Parts Advisor
Crews Subaru
10.2014 - 07.2016
Technician
Lowcountry Golf Carts
04.2012 - 10.2014
Technician
Dish Network
06.2009 - 04.2012
DIPLOMA -
HANAHAN HIGH SCHOOL