Jonathan Long
Edgemoor
Summary
Adept at transforming challenges into opportunities, I leveraged my HVAC expertise at Thermal Conditioning, Inc., and exceptional communication skills to enhance customer satisfaction and team efficiency. Specializing in restoration and remodeling with Modern Restoration, my leadership and carpentry skills ensured projects exceeded standards, demonstrating a proven track record of success and dedication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Richie's Italian bistro
Rock Hill
01.2023 - 10.2024
- Collected and organized daily till totals and tips.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Greeted customers and provided excellent customer service.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
HVAC Service Technician
Thermal Conditioning, Inc.
Charlotte
10.2022 - 11.2023
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Completed detailed reports documenting all service activities related to each job assignment.
- Installed, maintained and repaired commercial refrigeration systems.
- Followed up with customers after job completion in order to ensure satisfaction with the results.
Team Lead
Modern restoration and remodeling
York
05.2020 - 07.2022
- I'm team lead for a restoration and remodeling company based out of York
- Coordinated team resources to achieve project goals.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Completed daily quality assurance duties to provide feedback for improvements.
- Facilitated training sessions for new employees on company policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High school diploma -
Lewisville High School
Richburg, SC10.2018
Skills
- Trim Carpentry
- Time management
- Handyman
- POS
- Carpentry
- Customer Service
- Sales
- Drywall
- HVAC
- Service Technician Experience
- Microsoft Outlook
- Glass Installation
- Remodeling
- Communication skills
- Sales Experience
- Plumbing
- Kitchen Experience
- Bartending
- Microsoft Word
- Refrigeration
- Restoration
- Food Safety
- Construction
- Restoration Industry Experience
- Cleaning Experience
- Customer service (7 years)
- Restaurant experience
- Cash Handling
- Serving
- Food safety
- Microsoft Office
- Cashiering
- Electrical Experience
- Door Hanging
- English
- Cash handling
Certification
- Aaon school, 03/23, Present
- Flagger Certification, 03/23, Present
- EPA Universal Certification, 10/22, Present
Timeline
Bartender
Richie's Italian bistro
01.2023 - 10.2024
HVAC Service Technician
Thermal Conditioning, Inc.
10.2022 - 11.2023
Team Lead
Modern restoration and remodeling
05.2020 - 07.2022
High school diploma -
Lewisville High School