Exterior and Interior Restoration Specialist with over a six-year track record in client relationship management and sales within the home improvement sector. Demonstrates expertise in client education, interdepartmental coordination, and sales growth through strategic relationship building and comprehensive product knowledge. Proficient in enhancing team capabilities and customer retention through effective training and follow-up strategies.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Business Development Manager
VETS Junk Removal
Greenville
12.2025 - Current
Manage and expanded diverse portfolio of commercial accounts with tailored solutions.
Serve as primary contact, ensuring timely delivery of high-quality services.
Enhanced client satisfaction and retention through feedback evaluation and issue resolution.
Implemented improvements based on client feedback while maintaining detailed account records.
Drove business growth by conducting market research and leveraging industry networking.
Identified new client opportunities and monitored market trends and competitor activities.
Commercial Account Manager
Premier Restoration and Construction
02.2025 - 11.2025
Prepared customer presentations and demonstrations of products to solicit new business.
Developed customized solutions for commercial accounts based on specific needs.
Managed a diverse portfolio of commercial accounts, ensuring timely delivery of services.
Evaluated client feedback and implemented appropriate changes to enhance overall customer satisfaction.
Maintained detailed records of each account, documenting interactions, transactions, correspondence, agreements, and related information for easy access by team members as needed.
Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
Participated in industry events to network with potential clients, gaining valuable insights into market trends and competitor activities.
Conducted thorough market research to identify potential new clients and expand the company''s customer base.
Business Development Specialist
The Zenith companies
07.2024 - 01.2025
Engaged potential clients through calls to help secure property sales, enhancing client base.
Developed persuasive communication skills to effectively assist in closing deals.
Contributed to team targets, fostering a collaborative sales environment.
Spearhead strategic initiatives to drive business growth, leveraging market insights and emerging trends to identify new opportunities and partnerships.
Managed approximately 150-200 combined inbound and outbound calls per day
Exterior Restoration Specialist
ATD Restoration
06.2022 - 07.2024
Oversee restoration projects, ensuring timely completion and high-quality standards.
Increased client satisfaction through effective project management and communication.
Lead and train new hires on inspection techniques, improving team skill levels and service quality.
Canvassing designated territories to acquire qualified leads
Collaborate with teams to deliver projects that meet client specifications and safety regulations.
Contributed to over $700k in sales in year 1 and over $1.28 million in year 2
Business Development Manager
Bite Squad
09.2021 - 02.2022
Identified market opportunities, enhancing service offerings and achieving notable sales increases.
Collaborated with cross-functional teams to streamline processes, improving customer satisfaction.
Analyzed market trends to develop strategies, resulting in increased market share.
Negotiated contracts effectively, securing beneficial terms and expanding business reach.
Solar Sales Specialist
SunPro Solar
11.2020 - 02.2022
Advised clients on solar solutions, boosting sales by 23%, enhancing customer satisfaction.
Collaborated with teams to streamline sales processes, achieving higher efficiency.
Resolved customer issues promptly, improving service quality.
Territory Account Manager
ACS Technologies
03.2019 - 11.2020
Managed a combination of 150-200 Inbound and outbound calls per day
Conducted outbound sales calls, acquiring new clients and nurturing existing relationships, boosting sales.
Managed sales pipeline efficiently, converting leads into closed deals.
Enhanced product knowledge through workshops and publications, ensuring informed customer demonstrations.
Built strong client rapport, leading to increased referral sales.
Coordinated cross-functional collaboration to ensure timely service delivery and customer satisfaction.
Led negotiations with clients, resulting in favorable terms and increased revenue streams.
Tesla Advisor
Tesla
05.2018 - 03.2019
Educated and excited customers on Tesla products, leading to increased customer engagement.
Qualified leads, scheduled test drives, and configured vehicles to customer preferences, ensuring smooth delivery.
Consistently ranked as a top performer in the store and southeast region, driving sales success.
Provided expert guidance to customers at various stages of vehicle ownership, enhancing satisfaction.