Jonathan (Blake) Pittman
Greenville
Summary
Results-driven Director of Operations with expertise in process improvement, financial analysis, and compliance oversight. Achieved significant productivity gains and enhanced customer satisfaction through streamlined workflows and effective team leadership.
Overview
3
3
years of professional experience
Work History
Director of Operations
Applebee's Neighborhood Grill & Bar
Greenville
02.2023 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Won district of year, 2 years out of the 12 that ive worked
- Was a GM for 17years. of those 17 I was training GM for 12 years
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Streamlined workflows to improve service speed during peak hours.
- Enforced health and safety standards to ensure compliance across the restaurant.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
Education
Bachelor of Science - Business Management
Clemson University
Clemson, SC12-1993
Skills
- Operational strategy
- Process improvement
- Performance management
- Financial analysis
- Compliance oversight
- Customer relationship management
- Health and safety enforcement
- Team leadership
Timeline
Director of Operations
Applebee's Neighborhood Grill & Bar
02.2023 - Current
Bachelor of Science - Business Management
Clemson University