Jordan Jamison
Orangeburg
Summary
Proven Customer Service Representative at Edisto Mobile Home Supply & Hardware, adept in complaint resolution and POS systems, enhancing customer satisfaction. Skilled in technical support and team collaboration, consistently exceeding service goals. Achieved high satisfaction ratings as a Personal Shopper at Walmart through efficient problem-solving and rapport-building. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Edisto Mobile Home Supply & Hardware
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Shopper
Walamrt
08.2021 - 06.2023
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Edisto High School
Cordova, SC06-2021
Skills
- Complaint resolution
- Scheduling
- Account updating
- POS systems expert
- Problem-solving
- Technical support
- Money handling
- Information security
- Team collaboration
- Building rapport
- Email management
- Credit card payment processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Edisto Mobile Home Supply & Hardware
06.2023 - Current
Personal Shopper
Walamrt
08.2021 - 06.2023
High School Diploma -
Edisto High School
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