Jordan Miles
Florence
Summary
IT Technical Analyst with two years of experience in delivering exceptional technical support and optimizing IT processes. Proficient in IT Service Management and enhancing system performance. Demonstrates a strong commitment to collaborative problem-solving and streamlining workflows to drive operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT TECHNICAL ANALYST
McLeod Regional Medical Center
02.2024 - Current
- Manage Active Directory user accounts, groups, and computer objects.
- Followed security protocols to safeguard data using Active Directory and Epic profiles.
- Built and configured customized PCs, including software installations and BIOS configurations.
- Resolved technical issues related to Office 365 applications, providing end-user guidance on maximizing Copilot features.
- Proactively identified and proposed enhancements, leveraging current knowledge of ITSM (ServiceNow) for platform overview, navigation, and database management.
- Performed daily ServiceNow administration tasks, including user provisioning and role management, to maintain secure and scalable access controls.
- Designed and implemented a self-service catalog with streamlined workflows and dynamic assignment rules to improve request fulfillment efficiency.
- Supported multiple ServiceNow modules and workspaces, including Service Operations Workspace, Clinical Device Management, and CMDB Management Workspace.
- Leveraged platform analytics to build actionable reports and dashboards, enabling data-driven decision-making across teams.
CLERICAL ASSOCIATE/REFERRAL CLERK
McLeod Regional Medical Center
10.2023 - 02.2024
- Delivered comprehensive clerical support, managing correspondence, calls, and documentation.
- Guided clients and guests to the appropriate departments and staff.
- Organized files, created spreadsheets, faxed reports, and scanned documents to enhance workflow.
- Trained staff in work activities and computer applications.
- Communicated with patients, employees, and vendors to address questions and complaints.
- Prepared reports, invoices, letters, and medical records using various software applications.
- Assisted customers with referral forms for medical providers.
- Enhanced software systems for better performance and additional features.
- Utilized EPIC for data input and compilation from multiple sources.
- Reviewed patient charts for accuracy before referrals.
- Scheduled patients based on availability, urgency, and insurance guidelines.
CUSTOMER SERVICE
Mellow Mushroom
06.2013 - 04.2022
- Managed inventory and maintained stocked work areas for efficient service.
- Engaged with hundreds of customers weekly, building rapport and encouraging repeat business.
- Stayed updated on industry trends, equipment, and health standards.
- Handled all card and cash transactions, maintaining and updating the POS system.
- Catered to customer needs while supporting other restaurant staff.
Education
BACHELOR OF SCIENCE - HEALTH INFORMATION MANAGEMENT
Western Governors University
08-2026
HIGH SCHOOL DIPLOMA - undefined
South Florence High School
Florence, SC01.2015
Skills
- Active Directory, IT Service Management, ServiceNow, Epic, Office 365, Corepoint, SolarWinds, PC Configuration, BIOS, Customer Service, Document Management, Data Entry
Certification
- CERTIFIED SYSTEM ADMINISTRATOR - ServiceNow
- PHARMACY TECHNICIAN PROGRAM - Professional Medical Center
Timeline
IT TECHNICAL ANALYST
McLeod Regional Medical Center
02.2024 - Current
CLERICAL ASSOCIATE/REFERRAL CLERK
McLeod Regional Medical Center
10.2023 - 02.2024
CUSTOMER SERVICE
Mellow Mushroom
06.2013 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
South Florence High School
BACHELOR OF SCIENCE - HEALTH INFORMATION MANAGEMENT
Western Governors University