Jordan Moon
Spartanburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
06.2023 - Current
- Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Customer Advocate
AEP Energy
06.2019 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
Business Development Representative
Nourse Chillicothe Auto Mall
01.2019 - 05.2019
- Increased client base by identifying potential customers and initiating strategic outreach.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Kept detailed records of daily activities through online customer database.
- Set sales appointments for current and potential customer with sales team.
Education
High School Diploma -
Eastern Local High School
Beaver, OH05.2016
Skills
- Loading and unloading
- Safety Protocols
- Data Entry
- Conflict Resolution
- Multi-line phone system
- CRM Software
- Account Management
Timeline
Package Handler Trainer
FedEx Ground
06.2023 - Current
Customer Advocate
AEP Energy
06.2019 - 05.2023
Business Development Representative
Nourse Chillicothe Auto Mall
01.2019 - 05.2019
High School Diploma -
Eastern Local High School
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