Jordan Roberts
Longs
Summary
Dynamic Parts Counter Person with extensive experience at Beach Ford Lincoln Mercury, excelling in customer service and inventory management. Proven ability to process orders efficiently while providing technical advice and maintaining accurate stock records. Recognized for fostering strong vendor relationships and enhancing customer satisfaction through effective communication and product knowledge.
Overview
9
9
years of professional experience
Work History
Parts Counter Person
Beach Ford Lincoln Mercury
Myrtle Beach
02.2022 - Current
- Processed customer orders for automotive parts, supplies and tools.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Operated forklift equipment safely for loading and unloading purposes.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Verified stock to ensure accuracy of inventory records.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
Parts Counter Person
Oreilly Auto Pats
North Myrtle Beach
04.2019 - 01.2022
- Maintained cleanliness of the store front area.
- Processed customer orders for automotive parts, supplies and tools.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Verified stock to ensure accuracy of inventory records.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Provided technical advice regarding parts and accessories.
Parts Counter Person
Advance Auto Parts
Myrtle Beach
07.2016 - 03.2019
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Maintained cleanliness of the store front area.
- Processed customer orders for automotive parts, supplies and tools.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Verified stock to ensure accuracy of inventory records.
Education
High School Diploma -
Fishburne Military School
Waynesboro, VA04-2009
Skills
- Customer service
- Inventory management
- Order processing
- Technical advice
- Forklift operation
- Product knowledge
- Parts identification
- Stock verification
- Effective communication
Timeline
Parts Counter Person
Beach Ford Lincoln Mercury
02.2022 - Current
Parts Counter Person
Oreilly Auto Pats
04.2019 - 01.2022
Parts Counter Person
Advance Auto Parts
07.2016 - 03.2019
High School Diploma -
Fishburne Military School
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