JORDAN STEELE
Lugoff
Summary
Dynamic Internal Service Advisor with a strong background in customer service and team mentorship. Skilled in conflict resolution and streamlining internal processes, leading to improved service efficiency and increased customer satisfaction.
Overview
21
21
years of professional experience
Work History
Internal Service Advisor/Detail Manager
Lugoff Toyota
871 Highway 1 Lugoff SC 29078
10.2017 - Current
- Facilitated communication between departments to enhance customer service experience.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Trained new staff on internal processes and customer interaction protocols.
- Conducted regular audits of service procedures to identify areas for improvement.
- Collaborated with sales team to streamline customer feedback into service enhancements.
- Developed and maintained comprehensive knowledge of product offerings and services.
- Mentored junior advisors, fostering a culture of continuous learning and development.
- Increased overall revenue through upselling additional services based on individual client needs assessment findings.
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance.
- Participated in professional development opportunities to stay current on industry trends and best practices in automotive service management.
- Resolved customer complaints professionally, turning potentially negative experiences into opportunities for improvement and growth.
- Assisted in training new hires, sharing knowledge of company procedures and best practices for exceptional customer service.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Supported the development of innovative marketing strategies aimed at promoting the organization''s unique value proposition within its target market segment.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
- Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
Military Police Officer
U.S Army
07.2005 - 09.2008
- Enforced military laws and regulations to maintain order and discipline within military installations.
- Conducted thorough investigations of incidents, ensuring accurate documentation and adherence to protocols.
- Collaborated with local law enforcement agencies to enhance community relations and operational efficiency.
- Led security operations for high-profile events, coordinating logistics and managing personnel deployment.
Education
MBA - Finance
Grand Canyon University
Phoenix, AZ11-2018
Bachelor of Science - Sports Management
Grand Canyon University
Phoenix, AZ11-2014
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Quality inspection
- Data entry
- Customer relationship management
- Conflict resolution
- Quality control
- Performance goals
- Documentation and reporting
- Complaint resolution
- Workflow management
- Customer retention
- Service scheduling
- Order fulfillment
- Vehicle assessment
- Client rapport
- Data processing
- Records management
- Process improvements
- Work order interpretation
- Call center operations
- Sales expertise
- Product training
- Price quoting
- Records maintenance
- Service estimates
- Cost estimation
- Technical support
- Account management
- Repairs scheduling
- Mechanical aptitude
- Progress reporting
- Service recommendations
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Internal Service Advisor/Detail Manager
Lugoff Toyota
10.2017 - Current
Military Police Officer
U.S Army
07.2005 - 09.2008
MBA - Finance
Grand Canyon University
Bachelor of Science - Sports Management
Grand Canyon University