JORDAN VERNON
Columbia
Summary
Dynamic and results-oriented professional with comprehensive expertise in group insurance operations, business processes, enrollment, and account management, complemented by advanced technical proficiency in enterprise business systems to ensure accurate, timely, and efficient operational performance. Expertise in auditing, research, resolution, imaging, and distribution processes ensures a meticulous approach to tasks while maintaining high quality standards. Known for a personable demeanor and a strong work ethic, consistently enhancing customer satisfaction. Demonstrated leadership capabilities and adaptability in diverse situations reflect a commitment to organizational success and a passion for excellence.
Overview
1
1
Language
13
13
years of professional experience
Work History
Billing Coordinator (Promotion)
Aflac Group
Columbia, SC
12.2024 - Current
- Manage a portfolio of group insurance accounts with varying enrollment, product, and billing complexities.
- Oversee premium accounting, billing, payment reconciliation, and suspense account management to ensure accurate financial processing.
- Resolve billing discrepancies, past-due accounts, payment application issues, and member-level errors through detailed research and analysis.
- Conduct premium payment audits and account reviews to identify discrepancies, mitigate risk, and improve account accuracy.
- Partner with internal departments, brokers, and clients to resolve complex billing and remittance issues while ensuring timely and accurate premium payments.
- Serve as the primary liaison between cross-functional teams and external stakeholders, communicating financial account status, resolving issues, and fostering strong client relationships.
- Support process improvements and developed action plans to address account risks, client concerns, and operational opportunities.
Sr. Policy Research Specialist (Promotion)
AFLAC GROUP
Columbia, SC
05.2019 - 12.2024
- Manage suspense for groups; whether that be transferring, applying, reversing, or refunding funds
- Handle internal and external requests centered around payments and billing
- Collaborate with internal and external partners to verify payment accuracy, and provide access to necessary links and applications
- Audit payments received to determine correct payment history and product history
- Develop and maintain relationships with multiple outside partners
- Verify banking information and creating GCS cases per individual
- Update changes to individual profiles; names, addresses, beneficiaries, etc
- Terminate and reinstate policy holders based upon request given information
- Recognize and document rate changes for individual policy holders
- Balance accounts and their premiums; research funds and apply balances
- Complete internal requests within allotted time from time request is submitted
- Issue Stop payment request and reallocate funds if necessary
Electronic Data Specialist II ( Promotion)
Electronic Data Specialist II
09.2017 - 03.2019
- Perform audits for incoming files based upon information already stored in system
- Processes standard electronic files via pilotfish and Trac-G.
- Converts files to paper processing and logs standard/non-standard files as needed.
- Extracts files from workflow/inventory tracking systems and compiles required information into the files using Microsoft Excel, Microsoft Access and Trac-G.
- Collaborate with internal department representatives to resolve any file issues and/or obstacles
- Organizes agent data into separate files for submission.
- Identifies and researches premium discrepancies to determine the correct information and takes appropriate action to correct any incorrect data.
Mail Support Specialist
09.2015 - 09.2017
- Receive, open, and distribute incoming postal and internal mail
- Verify documents to determine their proper destination and notes as copies, originals, or faxes
- Determine the proper disposition for items that do not have an individual or department designation
- Research to identify correct recipient or any other key identifier that ensures the work item is given to the intended recipient for processing
- Maintain databases for expedited materials and incoming mail
- Make document repairs, remove staples, and make enlargements to assist multiple business units in meeting their service level expectations
Lead Customer Service Associate (Promotion)
ACADEMY SPORTS & OUTDOORS
Columbia, SC
03.2014 - 09.2015
- Processed customer returns according to Academy policies
- Conducted interviews for potential candidates for cashier or customer service
- Filled in other departments based on the stores daily needs
- Prepared and processed damaged merchandise for return to Distribution Center
- Filled in as a cashier on an as needed basis with all the required responsibilities
- Answered incoming calls and transferred them to corresponding departments
- Worked the showcase; filled display cabinets with the pricier sunglasses in the correct place
- Sold and modified DNR licenses
Cashier
ACADEMY SPORTS & OUTDOORS
Columbia, SC
04.2013 - 03.2014
- Provide prompt, friendly customer service
- Operate cash register and maintain knowledge of cashier procedures
- Balance all transactions run through assigned register, including register receipts, currency, layaway payments, checks, and credit cards
- Set and maintain weekly ad signage
- Zone merchandise
- Perform rice/SKU look-ups
- Set and maintain plan-o-grams
- Answer telephone
- Housekeeping
- Duties may change and associates may be required to perform other duties assigned
Education
High School Diploma - Accounting
Midlands Technical College
Columbia, SC05-2017
Psychology
University of South Carolina – Upstate
Spartanburg, SC05-2013
Skills
- Audit support
- Deadline oriented
- File management
- Data entry proficiency
- Accuracy and precision
- Research
Languages
English
Native or Bilingual
Timeline
Billing Coordinator (Promotion)
Aflac Group
12.2024 - Current
Sr. Policy Research Specialist (Promotion)
AFLAC GROUP
05.2019 - 12.2024
Electronic Data Specialist II ( Promotion)
Electronic Data Specialist II
09.2017 - 03.2019
Mail Support Specialist
09.2015 - 09.2017
Lead Customer Service Associate (Promotion)
ACADEMY SPORTS & OUTDOORS
03.2014 - 09.2015
Cashier
ACADEMY SPORTS & OUTDOORS
04.2013 - 03.2014
Psychology
University of South Carolina – Upstate
High School Diploma - Accounting
Midlands Technical College