Jordana Day
Greenwood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Caregiver
Private Caregiving Services
10.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Representative
Charter Communications (Spectrum)
09.2019 - 07.2020
- Responded to inbound telephone queries.
- Guided customers in selecting ideal internet, cable, home phone, and cell phone bundles tailored to their requirements.
Customer Service Representative
Alorica(Samsung)
05.2016 - 09.2019
- Scheduled service for cases needing beyond in-home troubleshooting.
- Handled transactions for returns and reimbursements.
- Effectively resolved issues on highly escalated calls.
- Facilitated onboarding process for new agents by providing training.
- Provided floor support for team operations.
- Chosen by the client to join a successful pilot program that contributed to a site-wide pay increase.
Customer Service Representative
JES Restaurant Equipment
07.2012 - 05.2016
- Delivered exceptional client support.
- Handled invoice processing tasks promptly.
- Skilled in managing comprehensive inventory systems.
- Skilled in handling large financial deposits efficiently.
- Telephone inquiries specialist
- Adaptive team player
- Conducted opening and closing procedures consistently.
Customer Service Representative
Sykes Enterprise
09.2010 - 06.2012
- Troubleshooted and resolved web application issues escalated from customer support and other departments with a100% success rate
- Cross-trained and provided back-up for other customer service representatives when needed
- Resolved product issues and shared benefits of new technology
- Managed quality communication, customer support and product representation for each client
Education
Accounting
Greenville Technical College
Greenville, NC01.2003
Diploma - undefined
Ware Shoals High School
Ware Shoals, SC01.2001
Skills
- Technical Issue Resolution
- Expertise in Operating Systems
- Network Administration
- Proficient in Customer Support
Timeline
Caregiver
Private Caregiving Services
10.2020 - Current
Sales Representative
Charter Communications (Spectrum)
09.2019 - 07.2020
Customer Service Representative
Alorica(Samsung)
05.2016 - 09.2019
Customer Service Representative
JES Restaurant Equipment
07.2012 - 05.2016
Customer Service Representative
Sykes Enterprise
09.2010 - 06.2012
Accounting
Greenville Technical College
Diploma - undefined
Ware Shoals High School
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