Jordann Guyton
Conway
Summary
Recent graduate with foundational knowledge in Paralegal Studies and hands-on experience gained through academic projects . Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
I offer attention to detail and a strong organizational skill set, and I am eager to develop in the legal environment. Brings a foundational understanding of legal procedures and document management. Ready to use and develop research and administrative skills in the Paralegal role.
Driven Paralegal successful at thriving in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
4
4
years of professional experience
Work History
Server
Ultimate California Pizza
05.2024 - 09.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Elderly Caregiver
Home Care Helpers
02.2024 - 04.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
Server
Ultimate California Pizza
05.2023 - 09.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Streamlined order-taking process to minimize wait times for diners.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
Dominoes Pizza
01.2022 - 05.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Host
Carolina Roadhouse
01.2021 - 03.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Promoted return business through attentive service and genuine rapport-building with guests.
Server
IHOP
09.2020 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Applied Science - Paralegal Studies
Horry-Georgetown Technical College
Conway, SC05-2025
High School Diploma -
Palmetto Academy For Learning Motorsports
Conway, SC06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Document Typing and Formatting
- Typing and Word Processing
- Active listening
- Customer relations
- Relationship building
- Problem resolution
Timeline
Server
Ultimate California Pizza
05.2024 - 09.2024
Elderly Caregiver
Home Care Helpers
02.2024 - 04.2024
Server
Ultimate California Pizza
05.2023 - 09.2023
Customer Service Representative
Dominoes Pizza
01.2022 - 05.2022
Host
Carolina Roadhouse
01.2021 - 03.2021
Server
IHOP
09.2020 - 10.2020
Associate of Applied Science - Paralegal Studies
Horry-Georgetown Technical College
High School Diploma -
Palmetto Academy For Learning Motorsports
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