Jordi Viveros
Greenville
Summary
A licensed and detail-oriented insurance professional with extensive experience in property management, project coordination, and customer service. Proven expertise in assessing property damage, managing repairs, and navigating client concerns through effective communication and problem-solving. Skilled in conducting thorough investigations, managing claim settlements, and handling complex administrative tasks efficiently. Adept at leveraging technology, such as Xactimate, to streamline processes and ensure compliance with industry regulations. Holding multi-state adjuster licenses, I am prepared to apply my comprehensive skill set to evaluate claims, mitigate risk, and contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Luna Properties
06.2020 - 09.2024
- Conducted property assessments and managed renovations, giving direct experience in inspecting physical damage and determining the scope of repairs—key responsibilities in claims adjusting
- Oversaw all aspects of short-term rental properties, including documentation, client relations, and compliance with regulations, which align with the administrative and regulatory tasks in claims handling
- Leveraged technology to manage rental listings and track performance, demonstrating the ability to use technology tools like Xactimate for property inspections and claims estimates
- Handled contract negotiations and settlements, reflecting skills transferable to managing claim settlements and negotiations with carriers and policyholders
Sales Representative
AT&T
11.2018 - 06.2020
- Assisted customers with billing and service issues, solving problems efficiently—parallel to resolving issues with claim settlements and coverage
- Conducted product demonstrations and stayed up to date on industry developments, skills that transfer to learning and using new technology for virtual roof inspections and automated claims processing tools
- Successfully met quotas by proactively identifying and solving customer problems, showing persistence and attention to detail, crucial in processing claims and following up with stakeholders
Account Manager
J & F Ventures
06.2016 - 06.2018
- As co-founder, led investigations into customer needs and market conditions, providing solutions that increased client satisfaction—experience directly applicable to conducting investigations and identifying policy coverage
- Managed business operations, ensuring alignment with client objectives and regulations, similar to adhering to carrier instructions and regulatory requirements in claims handling
- Developed and implemented strategic plans, applying critical thinking and analytical skills that are crucial for assessing claims and determining appropriate settlements
- Maintained accurate records and financial reports, reflecting the detailed reporting required in loss reserves and claims management
Maintenance Representative
Real Page
05.2015 - 06.2016
- Efficiently escalated customer issues to appropriate departments, ensuring prompt resolution and maintaining customer satisfaction—skills directly transferable to managing claims disputes
- Documented and maintained detailed records of customer interactions, ensuring proper tracking and follow-up, similar to the thorough documentation required in claims management
- Collaborated with cross-functional teams to address customer issues, aligning with the coordination required to work with contractors and insurers during the claims process
- Developed effective communication strategies to keep customers informed, mirroring the consistent updates adjusters provide to policyholders and stakeholders
Education
Associates Of Science - Marketing
Greenville Technical College
Greenville, SCSkills
- Claims Investigation & Analysis
- Property Damage Assessment
- Regulatory Compliance
- Customer Communication
- Report Writing & Documentation
- Claims Management
- Time Management & Multitasking
- Technology Proficiency
- Risk Assessment
- Negotiation & Settlement
Certification
- Florida Adjuster License (6-20) – License #G012980 (Self-appointed)
- Texas Adjuster License – License #3189754
- Louisiana Adjuster License – License #1073655
- South Carolina Adjuster License – License #207582420
Training
- TWIA Claim Adjuster Course – In Progress
- Tactical Xactimate Training – Completed
- Florida CE: Construction101 – Completed
- Adjuster Pro Pre-Licensing Course – Completed
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Luna Properties
06.2020 - 09.2024
Sales Representative
AT&T
11.2018 - 06.2020
Account Manager
J & F Ventures
06.2016 - 06.2018
Maintenance Representative
Real Page
05.2015 - 06.2016
Associates Of Science - Marketing
Greenville Technical College
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