Jordon Alexander
Conway
Summary
Dynamic leader with proven expertise in operations management and customer relations honed at Alexander Foods, LLC. Excelled in launching successful marketing strategies and fostering robust relationships, achieving significant brand growth. Skilled in financial management and verbal communication, consistently enhancing client satisfaction and business performance.
A proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
15
15
years of professional experience
Work History
Owner & Operator
Alexander Foods, LLC.
10.2022 - Current
- Managed day-to-day business operations.
- Develop and maintain strong relationships with customers, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consult with customers to assess needs and propose optimal solutions.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Establish foundational processes for business operations.
- Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organize and attend special events to showcase products, network with other businesses and attract new customers.
- Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expand product offerings by researching market trends and identifying potential growth opportunities.
- Enhance company's market position by identifying and pursuing new business opportunities.
- Elevate brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Handle problematic customers and clients to maintain excellent customer service.
- Monitor daily cash discrepancies, inventory shrinkage
- Increase overall product quality through meticulous attention to detail during operation processes.
- Use problem-solving and issue-resolution skills to promptly and successfully address production problems.
Substitute Teacher, K-12
Horry County School District
08.2018 - 12.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Records Management Assistant
Mako's Oceanfront Bar & Grill
07.2010 - 08.2018
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.`
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
EKG Technician Certification
Professional Medical Training Center
Conway, SCAssociate of Science - Crime Scene Investigation
Horry-Georgetown Technical College
Conway, SC06-2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Client service
- Marketing
Timeline
Owner & Operator
Alexander Foods, LLC.
10.2022 - Current
Substitute Teacher, K-12
Horry County School District
08.2018 - 12.2022
Records Management Assistant
Mako's Oceanfront Bar & Grill
07.2010 - 08.2018
EKG Technician Certification
Professional Medical Training Center
Associate of Science - Crime Scene Investigation
Horry-Georgetown Technical College
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