Jordyn Robinson
Florence
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Springhill Suites By Marriott
07.2024 - Current
- Greeted and checked guests in and out with professionalism, ensuring a welcoming first impression and efficient service
- Handled phone calls, emails, and in-person inquiries regarding the property. (e.g., reservations, amenities, local attractions, etc.
- Managed and audited guest reservations, cancellations, and modifications using property management software (Fosse)
Retail Sales Associate
Ollies Bargain Outlet
01.2023 - 06.2024
- Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.
- Collected and processed forms of payment used by guests.
- Totaled and balanced the cash drawer at the end of each shift
Barista
Dunkin'
08.2021 - 08.2023
- Provided fast and personalized customer service to all guests while operating a POS system to take orders and collect payments.
- Prepared and packaged customers’ orders to their satisfaction.
- Maintained and operated commercial equipment used to create menu items
Cashier
Piggly Wiggly Grocery Store
04.2021 - 08.2021
- Operated cash registers, scanners, and computers to itemize and total customer purchases
- Collected and processed accurate cash, check, debit, and credit card payments using a point-of-sale system
- Assisted customers in finding the appropriate items needed around the store.
Education
Bachelor of Science - Healthcare Administration
Francis Marion University
Florence, SC04-2029
Esthetician's License - Esthetics
Kenneth Schuler School of Cosmetology
2443 W Lucas St, Florence, Sc 2950106-2023
High School Diploma -
West Florence High School
221 N Beltline Dr, Florence, Sc 2950106-2022
Skills
- Excellent communication skills
- Basic computer knowledge
- Time management
- Punctuality
- Critical thinker
- Detail oriented
- Goal Driven
- Auditing
- Scheduling/planning
- Adaptability
- Active listening skills
Timeline
Front Desk Associate
Springhill Suites By Marriott
07.2024 - Current
Retail Sales Associate
Ollies Bargain Outlet
01.2023 - 06.2024
Barista
Dunkin'
08.2021 - 08.2023
Cashier
Piggly Wiggly Grocery Store
04.2021 - 08.2021
Bachelor of Science - Healthcare Administration
Francis Marion University
Esthetician's License - Esthetics
Kenneth Schuler School of Cosmetology
High School Diploma -
West Florence High School
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