Jorge Del Toro
Simpsonville,South Carolina
Summary
Over 20 years of experience as delivery person working for FedEx. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Courier
FedEx
10.2005 - Current
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Loss Prevention/Merchandise Manager
Best Buy
04.2002 - 10.2005
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Followed designated loss prevention, security and safety practices.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Performed loss prevention tasks and avoided theft by maintaining alertness and coaching employees on attentive customer service programs.
Belt Coordinator/Courier Contractor
RPS (FedEx Ground)
07.1997 - 04.2002
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
Warehouse Supervisor
Prime Wheel
04.1993 - 07.1997
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Western Highschool
Davie, FL06-1993
Skills
- Customer Service
- Staff management
- Workflow management
- Excellent driving skills
- Package pickup and delivery
- Business processes and procedures
- Safety conscious
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Courier
FedEx
10.2005 - Current
Loss Prevention/Merchandise Manager
Best Buy
04.2002 - 10.2005
Belt Coordinator/Courier Contractor
RPS (FedEx Ground)
07.1997 - 04.2002
Warehouse Supervisor
Prime Wheel
04.1993 - 07.1997
- CPR/AED Certification
High School Diploma -
Western Highschool
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