Jorge Esparza Herrera
Greenville,SC
Summary
Seasoned and Highly motivated Call Customer representative with 1+ years of experience. Dedicated to providing legendary customer service as well as enforcing company policy. Specialties include: Active listening, strong problem solving skills, excellent communicator, trouble shooting, reading and comprehension, expert in company hardware and software systems.
Overview
4
4
years of professional experience
Work History
Call Representative
TD Bank
04.2023 - Current
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Providing legendary customer services
- Working well under high pressure situations as well as deescalating tense interactions with customers
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Fluent in English and Spanish
- Able to comply with company policies and guidelines while making sure the customer still feels supported and understood.
- Increased team productivity and efficiency by promoting best practices
Forklift Operator
Senators International
02.2023 - 04.2023
- Safely loaded and unloaded trucks using appropriate Forklift Technique
- Kept warehouse clean and organized by removing debris and returning Items where they belong
- Worked with team members to complete tasks quickly and increase overall productivity.
- Assisted in training new employees on safe forklift operation.
- Being able to closely follow federal regulations and airport policies
- Prioritizing airplane landings and truck loads according to shipment schedule.
- Operating heavy machinery I.E Tugger, Electric crane
Fork Lift Operator/Warehouse Material Handler
Hoover Distribution
08.2022 - 02.2023
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach, and cherry picker.
- Translated crucial information from management to staff whenever there was a meeting due to our predominately Spanish speaking staff
- Having a clear understanding of inbound and outbound logistics.
- Being proficient in all areas of the warehouse, I.E. receiving, Pick to Parts, Inventory, and shipping
- Experience with using ware house data base systems like ORACLE and SAP
Server/Barback/Expo
Tipsy Taco
06.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with attention to customer satisfaction
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked together with staff to resolve complaints and prioritize a resolution for the customer
Education
High School Diploma -
Eastside High School
Taylors, SC06.2022
Skills
- Proficient in Bank data base systems, such as: CMSE, Ovation, CRL, Compass,Titan, Fidelity, Partner care, Relationship Manager,PEGA, PANDS
- Legendary Customer service
- Tech Trained
- Excellent communication and interpersonal skills
- Bilingual
- Software and Hardware trouble shooting
- Heavy machinery operator(forklift,Tugger, electric Crane)
- Ability to work well under high pressure situations
- Great level of patience and empathy towards anybody that i interact and/or work with
- Ability to comprehend complex articles and explain them in greater detail to the customer/representative
- Leadership skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Call Representative
TD Bank
04.2023 - Current
Forklift Operator
Senators International
02.2023 - 04.2023
Fork Lift Operator/Warehouse Material Handler
Hoover Distribution
08.2022 - 02.2023
Server/Barback/Expo
Tipsy Taco
06.2020 - 08.2021
High School Diploma -
Eastside High School
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