Jorge Alberto Rodrigues Junior
Summary
Dependable Supervisor possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with 4 other self storage units and departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
26
26
years of professional experience
Work History
Administrative Supervisor
Guarda Brasil Self Storage
11.2019 - 05.2023
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and directed incoming mail and prepared outgoing mail.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Airport Passenger Service Agent
TAP Air Portugal
06.2017 - 11.2019
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Ramp Operations Manager
LATAM Airlines
12.2007 - 05.2017
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Checked cargo and baggage for security to meet TSA regulations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Ramp Operations Manager
Varig Airlines
09.1997 - 07.2006
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Checked cargo and baggage for security to meet TSA regulations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
BBA -
Universidade Cruzeiro Do Sul
São Paulo, Sao Paulo, Brazil12.2025
High School Diploma -
Susquehannock High School
Glenn Rock, USA06.1996
Skills
- Database Administration
- Relationship Building
- Account Reconciliation
- Policy and Procedure Modification
- Contract Negotiations
- Documentation and Control
- Expense Reporting
- Workflow Planning
- Credit and Collections
- Payroll and Budgeting
- Proposal Writing
- Training and Coaching
- Problem Solving
- Staff Supervision
- Customer Service
- Operations Management
- Goal Setting
- Conflict Resolution
- Office Administration
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Advanced (C1)
Timeline
Administrative Supervisor
Guarda Brasil Self Storage
11.2019 - 05.2023
Airport Passenger Service Agent
TAP Air Portugal
06.2017 - 11.2019
Ramp Operations Manager
LATAM Airlines
12.2007 - 05.2017
Ramp Operations Manager
Varig Airlines
09.1997 - 07.2006
BBA -
Universidade Cruzeiro Do Sul
High School Diploma -
Susquehannock High School
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