JOSE GONZALEZ
Greenville
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in customer retention and service quality. Adept at team motivation and fluent in Spanish, I consistently foster positive relationships and enhance operational efficiency. Committed to continuous development, I leverage my hospitality management skills to drive exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Member
Chick-fil-A
Greenville
2025.04 - Current
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Resolved customer inquiries and concerns with professionalism and care.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new hires on operational procedures and customer interaction.
Sales Agent
Brown and Partners Inc.
Greenville
2024.11 - 2025.03
- Cultivated relationships with clients to identify and address specific needs.
- Communicated product features and benefits to potential clients, enhancing their understanding.
- Onboarded and mentored new sales agents on company policies and procedures.
- Maintained accurate records of client interactions and transactions.
HR Assistant
The Woodlands at Furman
Travelers Rest
2024.02 - 2024.11
- Assisted with recruitment and onboarding processes, including scheduling interviews, coordinating background checks and collecting new hire paperwork.
- Provided administrative support to Human Resources Department by preparing correspondence, maintaining personnel files, and entering data into HRIS system.
- Supported day-to-day operations of HR functions and duties.
- Maintained positive relationships with employees throughout their employment lifecycle by providing guidance on policies and procedures.
- Filed papers and documents into employee files.
Lead Cook
Rolling Green Village
Greenville
2023.03 - 2023.12
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
- Answered customer inquiries and provided accurate information regarding products and services.
Cook/Prep Worker
Halls Chophouse
US
2022.08 - 2023.03
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Sanitized work areas, equipment, and utensils daily to ensure cleanliness and safety.
- Re-stocked and organized various stations and self-service items to enhance workflow efficiency.
- Remained calm and delivered high-quality work during busy service periods to ensure customer satisfaction.
- Assisted kitchen team by promptly responding to requests and collaborating to finish tasks efficiently.
- Trained new staff on food preparation and safety procedures.
Assistant Manager
CoreLife Eatery
US
2022.01 - 2022.08
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hardware Sales Associate
Walmart
US
2021.07 - 2021.12
- Identified and recommended optimal products by actively listening to customer needs and desires.
- Enhanced customer satisfaction by providing exceptional service and enjoyable shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Responded energetically to customer inquiries in-store and by telephone, ensuring needs were met effectively.
- Prioritized helping customers over completing other routine tasks in-store.
Assistant Manager
Sonic
US
2019.07 - 2021.06
- Resolved customer service inquiries and complaints promptly, enhancing customer satisfaction.
- Addressed customer issues directly and implemented corrective actions, strengthening relationships.
- Engaged with customers regularly to gather insights, informing service improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained up-to-date knowledge of company products and services.
Education
Hospitality Management -
Greenville Tech
Greenville, South Carolina2025-07
High School Diploma -
Greer High School
Greer, SC2022-05
Skills
- Hospitality Management
- Customer Retention
- Service Quality
- Adaptability
- Availability
- Continuous development
- Team Motivation
- Conflict resolution
- Fluent in Spanish
- Common sense
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Chick-fil-A
2025.04 - Current
Sales Agent
Brown and Partners Inc.
2024.11 - 2025.03
HR Assistant
The Woodlands at Furman
2024.02 - 2024.11
Lead Cook
Rolling Green Village
2023.03 - 2023.12
Cook/Prep Worker
Halls Chophouse
2022.08 - 2023.03
Assistant Manager
CoreLife Eatery
2022.01 - 2022.08
Hardware Sales Associate
Walmart
2021.07 - 2021.12
Assistant Manager
Sonic
2019.07 - 2021.06
Hospitality Management -
Greenville Tech
High School Diploma -
Greer High School