Jose Jimenez-Pluma
Spartanburg
Summary
Dynamic and results-driven professional with extensive experience at Texas Roadhouse, recognized for enhancing customer satisfaction through efficient table clearing and exceptional service. Proven ability to train and mentor team members while maintaining high sanitation standards. Adept at multitasking and problem-solving in fast-paced environments, ensuring memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Lead Busser
Texas Roadhouse
09.2023 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Ensured timely replenishment of condiments at each table, keeping all necessary items readily available for diners throughout their mealtime experience.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Facilitated swift table turnover during peak hours by promptly clearing plates and debris after meals had concluded.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
Crew Member
Andy’s Frozen Custard
04.2023 - 08.2023
- Consistently delivered exceptional service to boost customer approval ratings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved team morale, leading to increased productivity and reduced turnover.
Sales Associate
Ross Dress for Less
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
Associate Of Business Administration -
James F Byrnes High School
Duncan, SCSkills
- Fast-paced environment
- Cleanliness
- Sanitation standards
- Efficient table clearing
- Menu design
- Turning tables
- Positive attitude
- Time management
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Workplace safety
- Clear communication
- Customer service excellence
- Safety awareness
- Food safety
- Decision-making
- Effective problem solving
- Hand-eye coordination
- Equipment operation
- Training and coaching
- Guest relations
- Quality control
- Strategic planning
- Resourcefulness
- Mentoring
- Physical stamina
- Food running
- Table bussing
- Table setting
- Event coordination
- Beverage service
- Server support
- Dishwashing and sanitization
- Dining room cleaning
- Hazardous chemical handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Customer satisfaction
- Computer skills
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Busser
Texas Roadhouse
09.2023 - Current
Crew Member
Andy’s Frozen Custard
04.2023 - 08.2023
Sales Associate
Ross Dress for Less
10.2022 - 01.2023
Associate Of Business Administration -
James F Byrnes High School
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